Chipotle Mexican Grill

Reviews

• TA

  tamer ahmed

  4 days ago
  1.0
  extremely disappointing experience. We ordered two meals plates for pickup from the Chipotle near Coit and 121. My meal was supposed to have spicy chicken, and my wife’s was supposed to have non-spicy because she can’t handle spicy food. When we got home, the proteins were swapped. She got the spicy, which she couldn’t eat, and I got the non-spicy. We called that night and spoke with the manager, Norma. She offered to remake the order if we came back, but it was already around 9 p.m. And we’d been up working since 5am. So we were exhausted. She told us we could come another time, ask for her, and they’d make it right. We trusted her words . A few days later, we returned. Norma wasn’t there, so we explained to the employees, who said they knew nothing about it. Someone contacted Norma, and she denied remembering the incident or our conversation. The staff refused to correct the two meals and were extremely rude and disrespectful to my wife. We were made to feel like we were begging for free food, when all we wanted was for them to honour what their manager promised and correct the original order. One employee eventually offered a single free meal, but that wasn’t the point. We weren’t asking for free food. We just wanted the two meals we paid for, made correctly, as promised. The whole experience was frustrating and unprofessional. And seeing other reviews that describe similar experiences at this location, makes it even more concerning. I would strongly caution others about visiting this location. Mistakes happen, But how they handled it was unacceptable.i loved chipotle, even with the increased ridiculous price lately, we were still ok with it because we like the food but at this point It’s time to find another option .. someone who really care about they business and treat they customers with respect.
• MK

  Mountaha Kadou

  5 days ago
  1.0
  Two weeks ago, our online order was wrong. We spoke with the manager, Norma, and she promised to replace it for free on our next visit. Today I came back, but the employee treated me like I was lying and begging for free food, even after I showed her a picture of the original order. She said Norma told her she didn’t talk to anyone The store was full of customers, and the way she spoke to me in front of everyone was rude, disrespectful, and extremely embarrassing. She offered me one free meal, but I refused and paid for my entire order myself. I wasn’t asking for charity—I only expected them to honor their manager’s promise. I left feeling humiliated and very disappointed.
• MR

  Madilyn Resendez

  6 days ago
  1.0
  Wow I have never had an experience at a chipotle like this before. i walk in and the young female manager i believe her name was something like angelica or something, she was screaming at the employees and using very explicit language i was with my younger sibling that should not be exposed to this language. She was stating that’s she does not care how long the employees are there they will clock out at 12:30 (im pretty sure this is illegal). I then got mine and my siblings bowls and sat down and my daughters chicken was pink in the middle I asked angelica to prepare the taco and she said that I would have to buy a new meal did not even offer me a refund. i paid anyways. and then sat down and by the trash cans was a family of roaches i am beyond shocked by this experience and will not be returning to this location and will be advising my friends and family to not either. Upper manage need to look at this store and the internal management. This is unacceptable.
• BS

  Blake Sherbert

  Sep 25, 2026
  5.0
  Went to Chipotle tonight and it was swamped. 10 + cars in the drive through and 20 + people in the dining area. They were in the weeds. A girl named Alisha, who had recently gotten off the clock really stepped up. She put her Chipotle gear back on and jumped back in to help her restaurant out. You don't typically see young people these days take that kind of initiative and ownership. I am impressed with Alisha and her leadership skills. She went above and beyond today and the world needs more caring people like Alisha.
• VK

  Veronica Kelliher

  Sep 14, 2026
  3.0
  I made an online order before I left my office for the soonest pickup time which was to be about 10 minutes later. I pulled in the drive-up behind 4 other cars. I waited about 15 minutes, got to the window and after giving my name waited another 10 minutes. They opened the window and told me it wasn't ready yet and that I should pull up to a parking spot or pull around again so as not to delay anyone behind me. I said I'll just come in and get it. I parked, went inside and sat down near pickup register. Two minutes later they called my name. There was noone in line at the counter at all! I don't really know what exactly 6 employees were doing but there were 3 other customers standing at the register waiting for pick-ups. I ordered a kids meal for crying out loud! This is unacceptable. And the manager is the rudest I've ever seen. Maybe that's why there was barely anyone there?

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