Bojangles

Reviews

• CH

  Charles Honeycutt

  1 day ago
  5.0
  We tried Bojangels for the first time this evening and enjoyed it. The service was exceptional and definitely the friendliest in town. We had chicken fingers, chicken sandwich, peach cobbler, fries, dirty rice, and a biscuit. The food is very good. The manager and the team member greeted us and checked on us multiple times. 5 Stars for the Team.
• CL

  Carl Laboy

  4 days ago
  5.0
  It's actually really good, I'm shocked. The fries and the cajun buscuit were awesome. Glad this location seemed to turn itself around, saw lots of negative reviews, but I had a good time yesterday, even though the whole day it was dark, gloomy. My outing here with my girlfriend was great.
• RM

  Ria Mamacita

  Sep 29, 2026
  2.0
  I've ate in and ordered 3 times to our office with big orders. All 3 orders to the office had something missing. Either a chicken tender from a 4 pack or no sauces. Missing dessert. I've ate in and had to wait 20mins for chicken to be ready because the cook was too busy in the drivethru area talking to the other workers, cussing and everyone on their phones. Never given sauces because the girl in the front that hands drinks has no customer service skills, doesn't double check orders.. to go order. Missing dessert on that one. Every time, have not had 1 order done right. Today big order for the office. Yes giving them one more chance.. this time.. we paid for 2 extra bo sauces. And we only got the 1 that came with the combo. We will NOT be ordering from here.. I've been to the one in Euless a month ago. They need to come and train the people at this plano location. TRAINING IS NEEDED BIG TIME IN PLANO!!!
• MH

  Mark Harrison

  Sep 27, 2026
  2.0
  Service absolutely horrible register person did not want to be there. I was the only one ordering still got it wrong manager saw that they were talking in the back then finally came out and had to refund what she did put in and put the proper order in order was to dine in, got a bag thrown at me obviously getting any employees tough but that one won’t be there in two weeks store probably won’t be there in a year. Food was good. Chicken sandwich was great dirty rice. I imagine it was pretty good. I only got a spoonful and a half individual servings. I’ve gotten so small. The drink had ice in it so I guess that’s a win Should have given it a one star but felt a little bad and I want that location to be successful. It’s a nice stop on the way from the airport back to East McKinney Allen without going all the way up to the McKinney one which is much better on 75. And I know I’ll get the standard robotic response. Sorry to hear about your visit. Please go here and tell us more details about it. I will not. But thanks for playing
• KW

  Ken Wilder

  Sep 22, 2026
  1.0
  One star only because zero stars isn't an option. I had an unbelievably poor experience at this Bojangles location at Coit Rd. and SH 121 in Plano on Tuesday, September 22, at approximately 7:20 PM. I initially came inside because the widely advertised BOGO promotion for 3-piece tenders meals wasn't working in the app. I then waited approximately 20 minutes just to be assisted while the customers ahead of me took considerable time deciding what to order. I don't fault the customers for that—the problem was the restaurant's response to the situation. Yvette, who was working the register, looked directly at me several times but continued joking and making small talk while I waited. I could see at least three other employees in the back, yet no one was called up to help. Even after Yvette finished taking the order ahead of me, she spent several more minutes preparing that order herself rather than assisting me or asking another employee to help. When I was finally assisted, I demonstrated the app problem. Doneisha, who appeared to be working in a leadership capacity, came to the front and determined that removing the "Bo-Size" upgrade allowed the BOGO promotion to work. However, I was told there was no way to keep the promotion and simply pay the additional charge to Bo-Size the meals, which I was perfectly willing to do. After already waiting so long, I completed the order through the app rather than prolonging the experience further. Unfortunately, the customer service didn't improve from there. I ordered two drinks with no ice, and both were brought out noticeably underfilled, with large gaps between the beverage and the tops of the cups. When I questioned this, Yvette told me she wasn't going to fill them to the top because I ordered no ice and the empty space was where the ice normally would have been. I found that completely unacceptable, and my concern was essentially dismissed. I finally left, only to discover while checking my order in the parking lot that no plasticware had been provided for the dirty rice. I had to go back inside yet again and ask Yvette for utensils. No apology was offered. Even more concerning, this wasn't my first extremely poor experience here. Within the past week, I waited more than 30 minutes for a drive-thru breakfast order. During that visit, the employee told me he was the only worker inside and was responsible for both cooking and assisting customers. One bad experience can happen at any restaurant. Two experiences like these within roughly a week suggest serious service and operational problems from a customer's perspective. Between the excessive waits, complete lack of urgency, problems redeeming an advertised promotion, poor customer engagement, underfilled drinks, and missing basic utensils, I've had enough. I don't plan to return to this location.