Bojangles

Reviews

• KC

  Kc Carter

  3 days ago
  1.0
  I had a very disappointing experience. The customer service was slow and disorganized. I waited about five minutes at the drive-thru window before anyone acknowledged me. When I went inside the restaurant around 10:20 p.m., I was told the dining room was closed, even though the posted closing time is 11:00 p.m. Better communication and improved customer service would make a big difference.
• JG

  J Gonza

  Jul 16, 2026
  1.0
  I usually have alot to say but ill leave it at a bare minimum because I feel people should be aware. Food was not even ready after placing a mobile order 15 minutes prior and still had to park. When I finally got the food, after 20 mins of waiting, the item was small compared to most "known" chicken sandwiches and it had sloppy presentation. No compliments to the chef. Service was slow and the employees looked clueless including the manager on duty, no sense of direction, comaderie, customer service, no efficiency and no speed. This was 3rd time trying this location. Don't plan to come back or recommend. Atmosphere was crowded but it was the customers that hadn't been assisted because the employees were frantically working the back orders including mine. So they were waiting to place orders, some walked out and some were sitting at the tables waiting for their food. I was offered two free cards and two desserts and still waited another 15 minutes for them to finally give me my order. Disappointing ⭐️⭐️ ⭐️⭐️⭐️ It's just sad how employees can determine the entire vibe of a location and have no sense of work ethic. Seems like an overhaul of employees and retraining may be the only thing that could save this place.
• JJ

  John Stevenson Jr

  Jul 16, 2026
  1.0
  Man, I’ve held off but this location has a lot of work to do. The food is good but the hassle you have to experience to get it really needs to change. I haven’t had not a single online order experience go well. Most recently(today) I get to the window, my order once again isn’t ready. No big deal, it happens, I got to a parking spot as asked and wait. 20 minutes, TWENTY go by before I walk in to hear “we have to make your order over AND you have to wait for us to make the chicken sandwich”. Why was it having to be made over you may ask? Because and I quote “we gave your food to someone else”. I then watched as an employee pulled my receipt from the trash can. Had I not walked in I’d be waiting in the parking lot for my food until February. The manager attempted to be kind but she didn’t even address my issue until after attempting to do something about my order on the computer for about 5 minutes and after she simply said “would you like me to refund you?” You bet ma’am. Though she was attempting to be kind she really didn’t address the issue in a way that would be conducive for a great customer experience. This bojangles really needs to talk with a consultant on customer experience. It just really hasn’t been good and this is just one that I’m mentioning. I’ll be emailing corporate as well. This simply isn’t good business. I’m typing this review from a Chili’s to-go parking spot because the pricing is about the same to feed my family.
• S1

  Scotthere 13

  Jul 8, 2026
  1.0
  Went here to give it a try let’s just say I don’t think I will ever be back. I went to the drive-through only one car was there on the first one after they order I hear the lady say how can I take your order so I tell her my order only to be told to wait for about 10 minutes. I can hear every conversation through the mic as I’m asking if they’re ready to take my order after about five minutes of silence after hearing her chat for 10min, another car pulls up into the drive-through lane and immediately gets her order taken. I wasted a total of about 20 minutes sitting in this drive-through just not to get any food and see two people get their order taken in front of me. The service is awful.
• PB

  Porsha B

  Jul 4, 2026
  2.0
  I have given this location multiple chances, but after numerous bad experiences, I can’t recommend it anymore. The most concerning incident was watching a manager pick up cooked eggs with her bare hands no gloves and place them directly onto a customer’s sandwich. Her fingernails were touching the food, and it was still served. That alone made me question the food safety practices at this location. I’ve also been served rancid coleslaw that made me sick, received stale cookies, and have had items left off my order on multiple occasions. It seems like quality control and attention to detail are seriously lacking. On top of that, the overall cleanliness of the restaurant is poor. Based on what I’ve personally witnessed, I believe the health department should inspect this location to ensure proper food handling and sanitation standards are being followed. I don’t enjoy leaving negative reviews, but customers deserve safe food and a clean environment. Unfortunately, this location has consistently fallen short. Unfortunately their phone never works so you can call and speak with a manager.