JT
Janie Trevino
4 days ago
I visited this McDonald’s today around 2:50–3:00 PM and went through the drive-thru. I ordered two sweet teas with my food, but both teas were unsweetened. I mentioned it at the drive-thru and asked if they could make them sweet. I drove off assuming the issue had been corrected, but when I tried them again, they were still unsweetened.
I parked and went inside to have them changed. The employee remade them, but they were still unsweetened. When I let her know, her response was, “Well, that’s just how it is.” I then asked if I could exchange them for different drinks, and after choosing Powerade, I was told it would take a while.
I had already been waiting over 15 minutes, with my food sitting in the car, and I was still waiting on drinks that had been incorrect multiple times. I eventually asked to speak with a manager, and another employee came over and helped me with the drinks.
I understand that mistakes happen, and I was respectful throughout the entire interaction. I simply wanted the drinks I had ordered, or a simple alternative, without being made to feel like I was inconveniencing anyone when the issue was clearly on their end. What was most disappointing was the attitude and the impression that no one really cared to resolve the situation.
I hope management takes the time to address this, because even when something goes wrong, a little communication and basic customer service can make a big difference.