The Texan is a chain of family owned and operated large-format travel and convenience centers with locations throughout the State of Texas. The company prides itself on having the friendliest staff, cleanest stores, best assortment of of convenience and novelty products, and tastiest made to order and grab-n-go food in the industry. Most locations are open 24 hours a day and offer ample parking, plenty of gas pumps, and high-flow diesel dispensers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.