I am absolutely appalled by the treatment I received at this location this past Saturday between 1-2 pm. In all my years of dining out and visiting food establishments, I have NEVER experienced such blatant disrespect, unprofessionalism, and outright hostility from an employee.
I initially entered the store after noticing a sandwich advertisement displayed near the front while waiting for my friend to decide if she wanted Smoothie King. I decided to purchase a sandwich and proceeded to the ordering area, just as any customer would at a Subway style sandwich counter.
Upon approaching the counter, I noticed a male employee who never acknowledged my presence, made eye contact, or even turned in my direction. Instead, he began loudly repeating, “BREAD! BREAD! BREAD!” His voice progressively became louder and more aggressive. He repeated this over and over again.
Because another female employee had walked toward the back of the store when I entered, I naturally assumed he was speaking to her, perhaps requesting additional bread. It genuinely never crossed my mind that an employee would address a paying customer in such a rude, demanding, and disrespectful manner.
After he continued shouting, I finally asked, “Wait, are you talking to me?”
His response was absolutely unbelievable!
Rather than apologizing or simply explaining that he was asking what type of bread I wanted, he made an exaggerated, disrespectful facial expression and gesture with his hands, essentially communicating, “Well, duh!”
At that moment, I was completely disgusted. I told him, “You know what? Never mind,” and decided to leave without purchasing anything.
As I expressed my frustration while walking toward the exit, he dismissively responded, “Whatever,” and shrugged his shoulders, before walking toward the back of the store.
My friend met me at the door as she had decided to come in to get a sandwich as well but saw how upset I was and I told her what had just happened. We both walked back to our vehicle and sat there a few minutes before driving off, in complete disbelief to what had just happened.
UNBELIEVABLE. And they DO NOT answer their phones. I have been calling for days. Shut this location down!