Taco Bell

Reviews

• MB

  Michael Bruner

  1 day ago
  1.0
  10/6/26 around 1pm waiting for food over 30 mins people were asking for refunds. Employees were just out in the lobby enjoying there selfs while the store was full and customers were waiting and staff in the kitchen was struggling. Not a good environment and team is obviously Divided.
• CC

  Chris

  2 days ago
  1.0
  Apparently half filled cups of nacho cheese is the standard. Also over 20 minutes wait inside the store when it’s empty as well as drive thru. Plenty of talking and socializing going on in the back though. Miserable location, will stick to 42nd
• BL

  Bandy Lopez

  4 days ago
  2.0
  I was really excited for this Taco Bell location to open, but unfortunately, my experiences so far have been very disappointing. The service has been consistently poor, and there is often a significant communication barrier that makes it difficult to get orders taken correctly. It also takes a long time to receive your food, and even after waiting, the order is frequently incorrect. I’ve also noticed that the food is not always prepared the same way as it is at other Taco Bell locations, which is disappointing when you expect consistency. The parking situation is another major issue. The drive-thru line gets so long that it can be extremely difficult to get out of the parking lot, especially during busy times. I really hope this location can turn things around because I was genuinely excited to have it open. Unfortunately, my most recent visit was another frustrating experience. I came in this morning, and an item was missing from my order. I was then left waiting for more than five minutes for the missing item while the rest of my food sat in my car getting cold. I hope management takes these concerns seriously and works on improving the service, order accuracy, food consistency, and overall customer experience.
• JJ

  J

  Sep 25, 2026
  1.0
  Place is extremely slow. Waiting in drive through for 20 mins with only 4 vehicles. 2 car in the parking lot and looked like may 3 people inside eating Employees coming out side jacking around in the back. Had to jump the curb to get out of line. Went next door to get food and the cars still weren't moving in drive through. Place needs better management.
• HB

  hannah branch

  Sep 12, 2026
  1.0
  Prefacing this review by saying that I do NOT enjoy writing negative reviews, but I feel these issues need to be addressed. For context, I spent years working my way from team member to management at a highly reputable fast-food company from 2016–2024, so I understand both sides of the business and the challenges that come with customer service, food preparation, and leadership. When I visited this location, I waited approximately 20 minutes at the front counter for a single chicken quesadilla. During that time, the manager—an older Hispanic woman—was on her phone almost the entire time. She was not simply checking a message; she appeared to be casually FaceTiming someone while pacing back and forth. Every so often, she would prop her phone up in a corner and briefly acknowledge work before returning to the call. The other employees appeared to be teenagers, likely between 16 and 18 years old. I understand that younger employees are still developing workplace skills, learning time management, and gaining customer service experience. In fact, I commend them for working and trying their best. My frustration is not directed at them. What concerns me is the lack of leadership. While customers were lined up in the drive-thru and a line was beginning to form inside the restaurant, there seemed to be very little communication or direction from management. One team member kindly offered me a drink because I had been waiting so long. I declined because I simply wanted my daughter's food. A second employee later approached me, apologized, and assured me my order would be worked on next—which it finally was. The biggest issue, however, was what I witnessed regarding food safety. The manager was actively handling her phone while wearing food-preparation gloves and then continuing to prepare customers' food without changing those gloves. Cell phones are among the most contaminated items people carry daily, and basic food safety practices require avoiding cross-contamination. Watching someone touch their phone repeatedly and then handle food with the same gloves was extremely concerning. As a healthcare worker, I could not stop thinking about the sanitation implications. In fact, I was unable to eat one of the items I ordered because I personally watched it being prepared under those conditions. It was simply too unsanitary for me to feel comfortable eating it. More than anything, I feel bad for the younger employees working there. They have potential and seem willing to work hard, but they need leadership. Jobs like these are meant to teach communication, accountability, initiative, teamwork, time management, and pride in one's work. Whether you're preparing tacos or running a business, those lessons matter. The employees at this location deserve a manager who leads by example, maintains professional standards, and helps them become the best workers they can be. The issues I observed need to be addressed immediately, both from a leadership standpoint and a food safety standpoint. Unfortunately, based on this experience, my family and I will not be returning. The young employees have potential and are doing the best they can, but they deserve better guidance, and customers deserve better service as well as, food safety practices. Please address these concerns.