Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 19574 FM 1485 Rd. in New Caney, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
This pizza hut is very clean and fast with service. The food is always fresh and the staff is friendly. Especially the team member Veronica. She is sweet, kind and very knowledgeable of her job. She always makes sure your food is fresh and hot.
DR
Devon Rain
3 days ago
5.0
The store is always clean and presentable which is always a plus. Everytime I come the customer service is always on point. The food always fresh and piping hot.Veronica always take good care of my family when we order from here. She definitely take pride in her job to make sure you leave happy.
DB
Doris Barcinas
Aug 14, 2026
5.0
We stopped by for a quick bite of chicken wings and made to order spicy flavor!
The personal pan supreme pizza was so juicy, crispy crust and not oily at all! It really hits the spot when you sometimes don't know what to eat! 😂🥰😋
We were greeted with friendly service and served to go very well!
No lines or long waiting for a warm hot meal at this location! That's Awesomeness! 🤗❤️
Come on down or order on-line you'll be glad you did!
HM
Heather March
Aug 8, 2026
1.0
⭐️ 1 STAR — Absolutely unacceptable customer service
I have genuinely NEVER been treated this poorly by a restaurant manager. My order was cancelled because of an issue with the phone number on the order — something that could have been handled in literally two minutes with basic customer service.
Instead, when I called to figure out what happened, the general manager was extremely hostile, rude, and completely unprofessional. She made me feel incredibly uncomfortable for simply trying to get an explanation and resolve an issue with an order I had already placed.
The worst part? She hung up on me TWICE. Not once — TWICE. I called back because I was trying to understand what was happening, and rather than actually help me, the manager chose to end the conversation by hanging up on a customer.
I have never experienced a manager behaving this way over something so easily fixable. I wasn’t calling to argue or cause a problem. I was calling because MY ORDER HAD BEEN CANCELLED and I wanted to know why and what could be done about it.
If this is how the general manager treats customers, I genuinely have to question what kind of customer service standards are being enforced at this location. A manager should be de-escalating situations and helping customers — not making them feel intimidated, uncomfortable, and dismissed.
I am beyond disappointed and honestly still shocked by how I was treated. Pizza Hut needs to seriously address the way this location’s management speaks to customers because this was completely unacceptable.
I will not be ordering from this location again.
OH
Orlando Hernández
Aug 4, 2026
5.0
Las personas que trabajan en la pizzería son muy amables y muy geniales. También hablan el idioma español y fantástico porque sé me hace más fácil la comunicación así. Recomiendo la pizzería a todas las personas.
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