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Dairy Queen

3.5
(182 reviews)

Business Details

(832) 793-5244
https://dqtexas.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
20180 Farm to Market 1485, New Caney, TX
77357, United States

Hours

Monday10:00 AM - 10:30 PM
Tuesday10:00 AM - 10:30 PM
Wednesday10:00 AM - 10:30 PM
Thursday10:00 AM - 10:30 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 10:30 PM

Menu

1 menu · 172 items

Explore offerings from Dairy Queen on 20180 Farm to Market 1485 in New Caney, with popular children's miracle network donation, blizzard® treats, classic treats, and utensils available at this location.

Menu

172 items

Reviews

3.5
182 reviews
5 stars
95
4 stars
17
3 stars
10
2 stars
11
1 star
49
  • HM
    Holly McNew
    Aug 12, 2026
    5.0
    This was our first time at this location and the food was hot and really good.
  • KS
    Kayla Sullivan
    Jul 28, 2026
    2.0
    Got to do better
  • SK
    stephanie kellar
    Jul 7, 2026
    1.0
    Public Service Announcement: Not the Dairy Queen From Your Childhood ​Terrible service and quality for a new location. This spot does not live up to the Dairy Queen franchise standards we all grew up on. Having worked at Dairy Queen myself and eaten there many times throughout my life, I can say first-hand that the quality has severely gone down. I can see by the other reviews now that I should have read them first—that's 100% my fault—but I hope this warning ensures somebody else does not have the same poor experience that my family did. It's just sad that our children will never see the Dairy Queen that we all grew up on. ​We specifically asked for our burgers and fries to be cooked to order and explicitly stated we didn't mind waiting. I even asked the cashier to reiterate the request to the cook, but he never did. Instead, our food was handed to us moments later. The burger patties were incredibly dry and had obviously been sitting in a warmer for a very long time. The two kids' meal cheeseburgers were so stale that my boys wouldn't even eat them, and they normally love a simple cheeseburger. ​We had to ask them to re-cook an adult burger to actually get it fresh, but even the second burger came out completely missing the extra pickles and onions we requested. To make matters worse, the individual order of chili cheese fries was a joke—the portion size looked like a toddler's meal. ​On top of the food issues, the condiment situation is ridiculous. There is no ketchup available in the lobby. When I individually spoke to the manager about why they only hand out two packets at a time—forcing us to walk back to the counter four or five times—she told me they are only allowed to give two ketchups per order of fries, regardless of the size of the order. This location is clearly pinching pennies to try to make a profit or pay for the building. ​Cutting corners like this is absolutely why businesses fail. You would expect a newer spot to try harder, but if they keep tanking the quality to save a cent, I don't see this location lasting very long. A total letdown.
  • SM
    Shelby Moore
    Jul 7, 2026
    1.0
    Disappointing Visit — Poor Quality and Inaccurate Service ​Terrible service and quality for a new location. This spot does not live up to the Dairy Queen franchise standards we all grew up on. ​We specifically asked for our burgers and fries to be cooked to order and explicitly stated we didn't mind waiting. I even asked the cashier to reiterate the request to the cook, but he never did. Instead, our food was handed to us moments later, completely lukewarm and obviously sitting in a warmer. The two kids' meal cheeseburgers were so stale that my boys wouldn't even eat them, and they normally love a simple cheeseburger. ​We had to ask them to re-cook an adult burger to actually get it fresh, but even the second burger came out completely missing the extra pickles and onions we requested. To make matters worse, the individual order of chili cheese fries was a joke—the portion size looked like a toddler's meal. ​On top of that, there is no ketchup available in the lobby, and they only hand out two packets at a time. We had to walk back to the counter four or five times just to get enough. You would expect a newer spot to try harder, but this was a total letdown.
  • VP
    Vanessa Pinto
    Jun 4, 2026
    1.0
    The lady with long lashes, and eyeglasses had an attitude. She ignored us and shut the window on our face, we didn’t even do anything, seems like she was busy but ignoring and being rude to your customers is not right. I asked for her name she said cannot give it out, just told her she is super rude. I do love their blizzard though. Will come again but the manager should definitely do something about it. Thanks

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen in New Caney, TX?

Dairy Queen in New Caney is open from 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.

Where is Dairy Queen located in New Caney?

Dairy Queen is located at 20180 Farm to Market 1485, New Caney, TX 77357, USA.

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