Whataburger

Reviews

• AK

  A K

  Oct 8, 2026
  1.0
  I had a disappointing experience at Whataburger while placing my order. The employee taking my order asked me to repeat myself, stating that she didn't understand me. I've lived in the United States for over 20 years, and it's extremely rare for someone to have difficulty understanding my English. I asked whether she couldn't understand my English or simply couldn't hear me clearly. Instead of answering, she transferred me to a manager. When I asked the manager about the situation, my concern was brushed off. While the manager was very polite and my order was taken correctly, I found the initial interaction rude and unprofessional. I understand that miscommunication can happen, especially through a drive-thru speaker, but there's a difference between asking someone to repeat an order and making them feel as though their English is the problem. A little courtesy and better communication would have gone a long way.
• JP

  Jennifer Paul

  Oct 4, 2026
  5.0
  Shout out to Thomas if he’s got employee of the month after tonight’s shift i will boycott because he is a 10/10 employee
• VS

  Victoria Santos

  Oct 4, 2026
  5.0
  Thomas is the best employee at this restaurant. He took such good care of my order he knew every concern i had and beat me too then, if this guys i st a manager he should be 10/10 never have this great do an experience.
• MD

  Mare D

  Sep 27, 2026
  1.0
  All four members of my family began experiencing symptoms consistent with food poisoning within about 20 minutes of one another, shortly after eating our $65 Whataburger order. This was the only meal we had all shared that day, making the timing especially concerning. Unfortunately, our experience with the restaurant was already frustrating before this happened. Our order was missing the onion rings we paid for, and when we went back to the store, there seemed to be very little concern or urgency about the mistake. It took approximately 20 minutes just to receive the replacement onion rings. Because of that experience, we contacted customer service rather than the store directly to report what had happened. What was most disappointing was the complete lack of empathy from customer service. Even after explaining that all four of us had become sick shortly after eating the food—and that two of those affected are only 7 years old and were having a particularly miserable time—there was no meaningful concern or compassion expressed. Mistakes with an order are frustrating, but they happen. What is much more concerning is having multiple members of the same family become sick within hours of eating the same meal and then receiving essentially no concern when reporting it. I expected this to be taken seriously, especially when children were involved.
• SB

  spencer baron

  Sep 20, 2026
  1.0
  Pulled into the first lane of the drive thru and sat there for 5+ minutes waiting to order saying “hello” to try to get someone’s attention on the other end. Someone else pulls into the second lane of the drive thru and someone starts taking their order immediately, before me even though I’d been sitting there waiting and trying to get their attention long before they even got there. And The manager did not do anything to help, acted like he didn’t even care. Avoid this whataburger, poorly managed and always slow!

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