OK, so my family and I have decided this is the best pizza in town, but that’s not why I’m writing this review. I am writing this review because I feel we got the BEST service in town. My family of five came in to get a pizza, and a beer for me, on Monday to celebrate the start of the school year for my three boys. They were under staffed because it seemed like there were a few other families doing the same thing as us and there was only one server waiting tables and pouring drinks at the bar. AJ, our server, knocked it out of the park! He was hustling, checking on people, putting orders in, manning the bar and all the while, had a smile on his face with a great attitude. We were not a burden to him but were welcomed with enthusiasm and wished well as we were leaving.
Thank you AJ for being such a great host and an excellent example of what it means to serve others. I hope the owner reads this and you receive a bonus.
Also, kitchen staff, the pizza was 👌
**Absolutely terrible experience — beware of the extra charges**
I honestly don’t know how New York Pizza Pub stays in business with the way they treat customers\. The food was disappointing, the service was poor, and the entire experience felt like they were trying to squeeze every last dollar out of you\.
They nickel-and-dime you for everything, and what really rubbed me the wrong way was having an automatic tip and service charge added to a pickup order. A tip for pickup should be the customer’s choice—not something quietly added to the bill.
At this point, it feels less like you’re paying for good food and more like you’re constantly being hit with extra charges. When the food and service don’t justify the price in the first place, these added fees make the experience even more frustrating.
There are plenty of other pizza places that provide better food, better value, and a much more straightforward checkout experience. We won’t be going back!
AG
Albert Garcia
5 days ago
Had pizza (cheese to the max), mozzarella sticks, & garlic knots, delivered today. Absolutely delicious. New York Pizza Pub is our favorite pizza spot in New Braunfels.
We have picked up pizza many times in the past from New York Pizza, but tonight we dined in for the first time and it was a wonderful experience!
Our waiter, AJ, was top notch. He greeted us when we walked in the door and was on fire the rest of the evening!
AJ made sure everything was on point. Drinks were good, food came out quick and hot, and the service was great. We will definitely be back for more dine in experiences.
We had a great dinner at New York Pizza Pub! AJ was an amazing server who went above and beyond to make our experience enjoyable. His recommendation of the deep-fried cheese ravioli was spot on! My husband loved the Butcher Shop pizza, and the lasagna was delicious. If you visit, definitely ask for AJ, you won’t be disappointed. We’ll definitely be back!