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McDonald's

3.5
(2,114 reviews)

Business Details

(830) 608-0220
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1035 Interstate 35 N, New Braunfels, TX
78130, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1035 Interstate 35 N in New Braunfels, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
2,114 reviews
5 stars
769
4 stars
453
3 stars
345
2 stars
166
1 star
381
  • LM
    Luisin Mejia
    5 days ago
    1.0
    Worst customer service by COLE place was empty and my family we just was deciding what to order the employee COLE don't ever greeting or welcome us, and when we was about to order COLE THE SUPER EMPLOYEE started to hard breathing and crossing his arm i asking HIM if he was in rush for for something and he agreed to that and we ask him to be attending for another employee or manager and the manager take ur order she very nice and amazing customer service bottom line if that employee have no intention to do his job he can stay home or should be fired
  • DV
    Davilyne Viera
    Jun 29, 2026
    1.0
    ⭐☆☆☆☆ This was one of the most disappointing customer service experiences I've had at a McDonald's. I placed a mobile order that was supposed to include sweet and sour sauce with my meal. When I realized the sauce had been left out, I went inside and politely asked for the missing sauces. Instead of simply correcting the mistake, an employee wearing a vest immediately told me I had to pay for them. I explained that I had already purchased my meal and was only asking for the sauces that should have been included. Rather than listening, the employee called over the manager and loudly said, "This lady doesn't like that she has to pay for sauces." Both the employee and the manager raised their voices, making what should have been a simple interaction unnecessarily uncomfortable and embarrassing. I have never been charged for dipping sauce that was supposed to come with my meal, especially when the restaurant forgot to include it in the first place. If there is a policy requiring customers to pay for replacement sauces, it should be explained respectfully—not through yelling or public embarrassment. Customer service goes a long way, and unfortunately, this experience fell far below expectations. I hope management takes the time to address how customers are treated when simple mistakes happen.
  • CF
    Charlie Fogwhistle
    Jun 6, 2026
    5.0
    McDonalds hit all the right spots today. Hamburger hot and tasty, soft drink Icy cold. I'm trying to lose weight, so skipped the fries
  • AD
    Alex desnoyers
    Jun 6, 2026
    1.0
    Got to the store after driving for 15 min woth a 3 items order and it was not read had to wait when i got there not super happy about that
  • PP
    Peyton Peterson
    May 29, 2026
    4.0
    This place can be a slight hit or miss, but for how busy they are they make the drive thru go by pretty quickly. Usually using the app to order is the best by the way, entirely recommend! I think the only critiques I have is to try to keep up on cleanliness and employees keeping up with hygiene personally.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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