Chipotle Mexican Grill

Reviews

• TH

  Truth Over Hype

  2 days ago
  1.0
  Extremely Disappointing — Chipotle Creekside, GET YOUR PORTIONS IN ORDER! We were extremely excited to finally have a Chipotle in Creekside, but unfortunately, that excitement died after just ONE visit. We walked in during the early part of dinner, and to our surprise, we were the ONLY customers in the entire restaurant. Not exactly an encouraging first impression, and looking back, perhaps that should have been our first red flag! Then came the ordering experience, which was nothing short of frustrating and absolutely ridiculous. Every single ingredient the employee scooped up, she proceeded to SHAKE OFF a significant portion before putting it into our bowls. When she scooped up my steak and shook off practically half of it, I finally asked, “What are you doing? Why are you shaking off the steak you just scooped up?” Her response? “That’s the actual portion.” I’m sorry, WHAT?! So you’re telling me the proper portioning method is to scoop up a reasonable amount of meat and then deliberately shake nearly half of it back into the container? I asked her to add back what she had shaken off, and she immediately informed me that she would have to charge me for DOUBLE PROTEIN! Absolutely unbelievable. Honestly, I should have walked out right then and there. But at that point, I wanted to see just how ridiculous this experience could get. And it didn’t stop with the steak! Every ingredient was handled the same way. Scoop, SHAKE OFF, repeat! I kept requesting extra portions, and she kept shaking the food off as though she was personally paying for every grain of rice, every piece of meat, and every spoonful of toppings! And let’s talk about the guacamole. Nearly $3 EXTRA for what amounted to a tiny blob! If you’re going to charge premium prices for an add-on, at least provide a portion that remotely justifies the cost. By the time we finished, we had spent OVER $40 FOR TWO UNDERFILLED BOWLS AND CHIPS! Forty dollars to walk away feeling shortchanged, frustrated, and completely ripped off. What’s even more concerning is that I’ve seen people expressing similar frustrations about this location across social media, including surrounding community groups. Clearly, portion sizes and value are striking a nerve with customers. Chipotle Creekside, GET YOUR PORTIONS IN ORDER! Your convenient location might bring customers through the door once, but convenience alone will NOT bring them back. Customers are not asking for free food or unreasonable portions. They’re asking to receive a FAIR amount of food for the prices they’re paying. The constant shaking off of ingredients, the stingy portions, and the attempt to charge double for simply asking to receive what was originally scooped up are absolutely unacceptable. A brand-new location should be working to WIN customers, not giving them reasons to NEVER return! At these prices, customers should walk away satisfied, not feeling like they’ve been cheated. If this is how you intend to operate, don’t be surprised when the excitement surrounding your opening disappears as quickly as it arrived. You finally made it to Creekside. Now give people a reason to WANT you here. As for us? Over $40 wasted, two disappointing bowls, and absolutely NO reason to return.
• MJ

  Megan Jones

  Oct 8, 2026
  2.0
  They really do skimp on the portion sizes. Just came here the other day to try it out, they barely filled the bowl. The inside is clean and workers are friendly enough, but geez. If I come to chipotle I want to have enough in my bowl to feel stuffed. I was barely satisfied after eating what little they gave me. Also the chicken wasn’t well seasoned at all. The bowl was very plain. Only thing that seasoned it was the queso I got on the side. 🫠
• KD

  Kaitlyn Delgado

  Oct 1, 2026
  1.0
  I was excited for this location to open but I was really disappointed. I went last night for the first time. The food portions were SO small. They didn’t have fajita veggies ready and were running low on black beans. They said the fajita veggies wouldn’t be ready for a long time. The food was cold as well. Their system must not be fully running properly yet because my American Express card was giving not entitled on their system. I called the card company and they said my card was working properly and there was never a charge attempt on their side. I had just used my card before coming here and after with no issues. Super slow service too. I don’t think I’ll be back to this location.
• AD

  andrea duran

  Oct 1, 2026
  1.0
  Had such a negative experience here. It was my first time visiting this location & I was incredibly disappointed. The employee making my bowl served the worst portions size (per the picture) and the chicken I was served was cold. Secondly, at the register I asked how much it was for 2 separate taco shells alone & they told me it was going to be $8???? genuinely insane. do NOT recommend this to anyone in the NB area.
• DD

  Demetria DeSimone

  Oct 1, 2026
  5.0
  We got here early and not everything was ready. And I think we had a new guy putting them together. One of our orders and he didn't know what was in the order. So I'd read it off and then got upset at me, because I didn't read it off in the order that it was laid out in front of him. Little do I know I'm supposed to tell them not right? LOL so we had to toss that and have them make us some of the other ingredients to go into the bowl because they didn't have a lot of ingredients out. But like I said, we came early, we were here at 1050, and it only opened 5 minutes before it just seems like to me. People would have everything laid out before people came in. But that's just the I don't run a business. Edit review.... Manager made it up. He didn't charge us for the mess up. Gave us extra items at no charge. Because, of the manager I will upgrade my review.