H-E-B

Reviews

• EE

  Eric

  5 days ago
  1.0
  I had an extremely disappointing experience with this pharmacy while trying to get my prescription processed through my health insurance. My coverage is active, and I am covered as a spouse under my husband’s member ID. However, the staff told me they could not verify my RX BIN information and insisted that I needed to contact the insurance company for different information, despite my explaining that the information I provided was correct. Having previously worked with pharmacists through CVS Health, I understand the importance of verifying prescription insurance information and resolving billing issues. I asked whether they could contact the insurance company to help clarify the problem. I was told they were extremely busy and “100%” not obligated to contact them. What upset me most was the way I was treated. Both the manager and an employee named Laura came across as rude, dismissive, and passive-aggressive. I felt rushed off the phone instead of listened to or helped. When I asked what I was supposed to do, I was directed to use a discount card, even though I have valid insurance and wanted my prescription processed through my coverage. Ultimately, I paid out of pocket using a discount card because I was exhausted by the interaction and wanted to leave. The insurance billing issue remained unresolved. I understand that pharmacies get busy, but that does not excuse treating a customer this way. I expected respectful communication, a clear explanation of the billing problem, and a reasonable effort to help. This experience fell far below those expectations, and I hope management takes it seriously.
• HJ

  Harlem Jones

  Sep 18, 2026
  1.0
  The work environment appears discriminatory and lacks diversity, as there are no African American employees. Additionally, the hair section places products primarily used by Black customers in one small area, while products marketed toward white customers occupy an entire aisle. This creates an environment that feels racially exclusive and unwelcoming.
• SL

  Sara Lutz

  Sep 11, 2026
  5.0
  I just did a curbside pick up and had the most professional and friendly carhop. Anthony was the best one I have had in a long time. He made great eye contact and had the most relaxing voice. If there was a way I can elect him for employee of the month I most definitely would. He didn’t make me feel like he would rather be doing something else instead of loading my groceries. I would like to thank him for doing this.
• ES

  Esmeralda S

  Sep 6, 2026
  2.0
  I wanted to share a concern I noticed while waiting for my curbside order. I saw several cases of bottled water being stored outside in the Texas heat. Given how extreme the temperatures can get here, I was concerned about prolonged heat exposure to the plastic bottles and the potential for increased microplastic exposure. I understand that curbside orders need to be staged somewhere, but I would appreciate H-E-B taking a closer look at how bottled water is stored during periods of extreme heat. I really enjoy shopping at H-E-B and wanted to bring this to someone’s attention because it seems like something worth addressing.
• DF

  Doc Felder

  Sep 5, 2026
  5.0
  I called this store’s meat department looking for a certain brand and flavor of chicken. I spoke with Jade. She listened to me and found the item I was looking for in the store. She even held the chicken for me until I could drive to the store to purchase it. Now that’s exceptional customer service! Thank you Jade. You are a great example of how store employees should always treat customers!!!

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