EI
Eugene Ifurung
4 days ago
I placed an online order at around 10:00 AM for drive-thru pickup. Went in there around 1130 since it’s been ready for at least 30minutes now. When I arrived at the drive-thru, no one greeted or assisted me after waiting and knocking for over 5 minutes.
> When I came inside to ask about my order, the staff gave me a hostile look. When I politely mentioned my order had been marked ready earlier in the app, the employee responded rudely, stating, "Yes, I know, that's why I'm making it." After waiting another 10 minutes, my order was tossed onto the counter without a word.
As a paying customer, this level of disrespect and poor service is unacceptable. I expect better communication and basic courtesy from your team. I would appreciate this being addressed with management.
The food itself is actually good and consistently tasty—the ingredients are fesh. It’s also worth noting that after weeks of neglect, the outside drive-thru menu lights are finally back on. However, a working light bulb doesn't fix the bigger issues here.
The customer service remains totally mid to completely stoic and unfriendly. The staff seems checked out, and there is zero hospitality.
The real breaking point happened on a recent visit. We pulled up to the drive-thru window to order, only to be told by an indifferent employee that they were completely out of all regular bread. The only options they had left were Little John buns or wraps. For a sub shop whose entire brand identity revolves around fresh-baked bread, running completely out of standard loaves is ridiculous.
It’s nice to finally read the menu in the dark, but management desperately needs to address their severe inventory control and lackadaisical staff problems.
MJ
Michael Jensvold
Sep 8, 2026
The bespoke drive through is dangerous for people on foot and not ADA compliant it's on the same elevation as foot traffic, there is no detectable warning. There is no speed bump to slow vehicles pulling into the driveway. The drive through apparatus obscures the view of the cars for pedestrians and vice versa for the drivers view of pedestrians.
Someone is going to get flattened by a vehicle going through the drive through, it's only a matter of time. It's dangerous for anyone but especially for the visually impared.
Shame on the franchisee and shame on Jimmy John's for thinking this is okay. Shame also on City of Missouri City if they approved a permit for this.
Grabbed a quick lunch with a # 5 Vito sandwich, cookie and drink. Friendly staff, fresh sandwich, as ordered, served quickly. Tables were clean.
AP
Alexandria Piserelle
Sep 3, 2026
Had a craving for the #12 Beach Club and it never misses!! Of course I couldn't resist getting the jalapeno chips as well. Alec took my order, was very kind and swift in the process. Will definitely be back again soon 🙌🏻🔥