Jimmy John's

Reviews

• LL

  latrevion lister

  Jun 11, 2026
  5.0
  This by far, the best location i have been to. Customer service and food were great. I will definitely be back soon. Thank you David!
• TF

  terica flemings

  Jun 4, 2026
  1.0
  Came in today and I must say the workers do not seem fond of people of color the older gentleman never ever speaks to me when I walk in however I notice he speaks to people of his color the young heavy set guy was really nice he took my order but the two including the older gentlemen seems as though they were allergic to my kind. I will not be back as I do not like the way I was made to feel today customer service is very unprofessional l Will travel all the way to Pearland just to get me a sandwich from now on
• SH

  Shmika Hooper

  Jun 3, 2026
  1.0
  ⭐☆☆☆☆ Very disappointing experience at Jimmy John's located at 5830 Highway 6 on 6/3/2026 at 3:16 PM (Reg 4, TKR 502, Check #68). I placed my order through the drive-thru and requested that my sandwich be toasted. Before I even received my food, I noticed that something wasn't right, so I tried to get the attention of the employee working the window. He was still visible in the window, but completely ignored me. I even honked my horn to get someone's attention because I was trying to catch the mistake before the sandwich was finished. Another employee eventually came to the window and seemed irritated that I was trying to get assistance. He told me the sandwich had already been made, but that was exactly the problem—I was trying to get someone's attention before everyone finished making the food because I wanted my sandwich toasted. When I finally received my order, it was clear that several instructions had been missed. I requested no tomatoes, extra mayo, extra oregano and basil, and oil and vinegar. Instead, my sandwich had extra tomatoes, barely any mayo, and none of the extra seasonings or oil and vinegar that I requested. The store did offer to remake the sandwich, and I appreciate that. However, after being ignored and then feeling like I was inconveniencing the staff by trying to correct my order, I declined. The interaction left such a bad impression that I no longer felt confident that my order would be handled correctly. To be fair, I visited another Jimmy John's location the day before and had excellent food and customer service, which is why this experience was so disappointing. Mistakes happen, but ignoring customers and making them feel like a problem when they're simply trying to get the order they paid for is unacceptable. I left feeling frustrated and disappointed.
• CS

  Cereal Shark

  May 20, 2026
  1.0
  Guy making the food had gloves on. But then he goes and touches all over the computer with the same gloves…and then goes back to touching food. Unsanitary. If they do this right in front of you, imagine what they do when you aren’t looking.
• MM

  Mary Medina

  Jan 22, 2026
  1.0
  The restaurant is empty on walking in ; no staff anywhere. When an employee surfaces he seemed unhappy to have to deal with customers. The sandwiches are ok, but nothing we couldn't have made at home. Prices seem a little steep for what was served. Not coming back