Chipotle Mexican Grill

Reviews

• SC

  Shari Cooper

  Aug 26, 2026
  1.0
  I know you’ll be tempted to stop by this location because it’s more convenient, but do yourself a favor and DON’T! I usually grab a light bite after my workout and decided to give this Chipotle a try. Huge mistake. I walked in and there was no line—great, or so I thought. I ordered my usual kids Build Your Own meal and told the employee I didn’t want the tortillas. She immediately seemed bothered or caught off guard by the request, but I continued with my order. When I asked for my usual sides/toppings, she told me each one would be an additional charge because I ordered the Build Your Own instead of tacos. I said okay, if adding the tortillas makes it the taco meal and avoids the extra charges, just add the tortillas. She then told me she would have to remake the ENTIRE meal. I’m still not sure why, but okay—that’s unnecessary food waste on their end. She remade the exact same meal, this time adding tortillas, and STILL told me pico and corn would cost extra. I asked when this became the policy because I order this meal regularly and have never been charged individually for those toppings. Her response was, “Since forever.” At that point, I left and drove to another Chipotle farther away. I ordered the exact same meal, the exact same way, with the same toppings—and there were NO additional charges. So what exactly was the issue at this location? The entire interaction was unnecessarily difficult, and the employee was rude and dismissive throughout it. I didn’t catch her name, but she was a shorter employee with a noticeable lips tattoo on her neck. People in the area were excited to finally have a Chipotle closer to home, but convenience isn’t worth poor customer service and inconsistent pricing. I’ll gladly drive farther for a better experience. Very disappointing. Do better.
• KE

  Keciana Enaohwo

  Aug 25, 2026
  1.0
  I was extremely disappointed with the cleanliness and overall condition of this location. Several tables had leftover food trays from previous customers that had not been removed or cleaned. The counters, from the register area to the food preparation area, were visibly dirty and appeared not to have been properly wiped down. The utensil station was also poorly maintained. There were plenty of forks, but no spoons or knives available, and the counter around the utensil area was dirty as well. The floors also needed to be swept and cleaned. In addition, off-shift employees were hanging around the register area, which appeared unprofessional, especially while the dining and service areas were in such poor condition. The overall condition of the restaurant raised serious concerns about cleanliness, sanitation, and management oversight, particularly because some of these issues were near the food preparation area. Management needs to address these conditions immediately. Based on what I observed, I believe this location should be inspected by the local health department to ensure it is meeting required food safety and sanitation standards. DO NOT EAT AT THIS LOCATION
• AM

  Adriana Marie

  Aug 19, 2026
  1.0
  I rarely leave reviews but I had to for this place. One of the worst Chipotle locations I’ve ever been to. The portion sizes are small and the food quality is overall horrendous. Please just do yourself a favor and drive the extra 10 mins down HW6 to the next location. I was so disappointed and disgusted with my bowl that after just a few bites I just threw it away.
• KW

  k w

  Aug 17, 2026
  1.0
  This is my first ever bad review for a chipotle! The Hwy 6 location by the mcdonalds is the WORST. I ordered a bowl and got to the chicken and barely got a scoop I then asked the white short male with the blonde and black hair with loads of piercings if I could get a little more and he literally tells me no with a straight face. So disappointing.
• CC

  Candice Calhoun

  Aug 12, 2026
  1.0
  I recently visited this newly opened Chipotle location for the first time and was genuinely excited to try it. Unfortunately, my experience was extremely disappointing due to the lack of friendliness, professionalism, and basic customer service I received. The young lady assisting me was very unfriendly from the beginning. While another employee was initially helping me, she interrupted him to tell him that he needed to be off the clock by 8:00 PM. When I asked if I could sample the green sauce, which I believe was the sour cream and jalapeño sauce, instead of placing a small amount in a container for me to taste, she put it directly on a lid. She then began rushing me so that she could proceed with the order of the same employee she had just told needed to leave by 8:00 PM. As a customer, I should not have felt like I was inconveniencing the staff simply by taking a reasonable amount of time to place my order. People work hard for their money, and customers deserve to be treated with basic respect, courtesy, and professionalism. Being a new location, I expected a welcoming experience, but unfortunately, this interaction left such a negative impression that I have no desire to return to this location—or to another Chipotle restaurant. I hope management takes this feedback seriously and addresses the importance of customer service and professionalism with the staff. No customer should leave feeling rushed, disrespected, or unwelcome.

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