I have always had great experiences at Subway, which is why this visit was so disappointing.
Tonight I visited with my four kids,(3 teens and a 7yo) and From the moment we walked in, one employee was rude, dismissive, and made my kids and me feel very uncomfortable. While making my six-inch sandwich, he put four slices of cheese on it. I politely said that it was a little too much cheese and asked if he could remove one slice. Instead, he sarcastically repeated, “Oh, that’s too much cheese?” in a condescending tone, then removed two slices of cheese and also took a slice of meat off my sandwich. When I asked why he removed the meat, he simply replied that I was only supposed to get three slices.
I let it go, assuming he knew the sandwich portions better than I did. However, just moments later, as my daughter’s sandwich was about to go into the oven, he removed cheese and meat from hers as well. At that point, it felt less like following a standard and more like he was trying to prove a point because I had politely asked him to remove one slice of cheese from my sandwich.
When we got to the register, I asked about the cookies because the ones on display looked old, broken, and stale. I asked if they had any fresh cookies or if more would be made. I was told they only bake them in the morning and that making more would take too long. While I appreciated the honest answer, it was disappointing that the cookies being offered for sale looked like they had been sitting out all day.
After paying for the food, I decided I didn't want the cookies because of how old they were, not to mention how uncomfortable and unwelcome the experience had become. As I was walking toward the door, the employee called out in a rude tone, asking if I wanted the cookies or not. That was the final interaction, and it confirmed the lack of professionalism we experienced throughout the entire visit.
I don’t usually leave negative reviews because every other visit I’ve had at Subway has been pleasant. Unfortunately, this experience was the complete opposite. Customer service matters just as much as the food, and no customer should feel talked down to or treated with disrespect for asking a simple, polite question.
Because of this experience, I will not be returning to this Subway location on Andrews Highway, and after how my kids and I were treated, I’m honestly questioning whether I’ll be visiting any Subway again. This was by far the worst customer service I’ve ever experienced at one of your restaurants.
I will also be contacting Subway’s corporate office to report this experience. I hope management reviews what happened and addresses the way customers are treated, because no one should be made to feel uncomfortable or disrespected simply for asking a polite question about the order they are about to pay for!!.
EB
Edmond Ayala B.
May 20, 2026
Yesterday May 19, 2026; at 8:12 PM. The young woman with a piercing on her nose with the hat on is very rude and has a 🗑️ attitude who made me very upset with the way she spoke and treated me. To keep it short, on my footlong I asked it with avocado and on one side the employee did spread it as usual but the other half she didn’t spread it and it was just to “balls” of avocado on it. I was reading my phones messages on the subway instructions since the footlong was for my 2 friends. I noticed the avocado thing and asked her to please spread it the same was the other half is spread. She starts giving me her ugly attitude and saying “well you should’ve told me that before I did this other thing, you could’ve told me that before” and I can’t remember the exact words she said but it was in those manners basically, I didn’t have her place any other thing on the footlong that would get in her way of doing something so simple as spreading the avocado; something a 1st grader could easily do. She keeps giving me her rude attitude and I got very angry but stayed serious. Even the family next to me ordering saw how she was acting and they got quiet, observing this rude employees behavior so then the employee attending this family notices that and how loud and rude her coworker (the one attending me) is acting. So then her coworker comes along and is like what’s going on. The young girl of course makes a big deal of doing the simple task and then her coworker starts telling me of a process they do things. I didn’t argue I was just like “mhm okay” staying very serious, I just wanted to get out of there already by how this young woman was treating me, only reason I didn’t left right away is because that subway wasn’t for me, it’s was for 2 friends of mine that asked me to get that food for them. The young girl didn’t even ask me if I wanted anything else on the footlong, she just puts spreads the avocado and starts quickly wrapping the subway in a bad mood with an attitude. The woman charged me, I took a picture of my receipt there, then left. Absolutely ridiculous with how she acted, it’s not a big deal spreading the other half the avocado, it’s something SUPER easy to do. On the cameras, the manager can see this by the date and time I placed in my review, if this manager actually even does care of course.