Whataburger

Reviews

• KK

  Kristie

  Aug 23, 2026
  1.0
  Apparently nobody on the night shift can comprehend an order. If you order your food and ask for 2 number 1’s with no onion, no tomatoes, no lettuce and no salt on the fries. I get my food the only thing that was right were the drinks. Too tired to even go back to location to even have the correct my order. Sad that you pay all this money and the workers can’t even get your order right, then to top it off what happens to the common courtesy of put napkins in the bag with your food🤦🏽‍♀️. Well you would think that you shouldn’t have to ask for napkins, Ijs. I need this location to tighten up because this is unacceptable and ridiculous.
• SH

  Selena Hernandez

  Aug 16, 2026
  1.0
  Whataburger as someone who serves customers and makes a lot of money off people yall should really do better in hiring and caring about the customers paying to eat your food. It’s so frustrating being served by people who hate their job and have such bad customer service skills and you can tell their just their to collect a paycheck. Please do better about training your employees about hospitality.
• ER

  Enrique Rodriguez

  Aug 9, 2026
  1.0
  Came to pick up an order they took over an hour and 15 minutes on the drive tru they should close or not take orders if they can't do them terrible service 8 9 26 12 38 am and still waiting don't waste your time
• JN

  J Navarro

  Aug 6, 2026
  2.0
  Why did they shrink the food if you are going to increase pricing. I order 2 taquitos and 1 sausage biscuit. The tortillas have been changed to some wax plastic and why was the biscuit crunchy its 9:30 am. My taquitos were soggy and wet dripping why???
• CG

  Clarissa G

  Jul 31, 2026
  1.0
  After the experience I had yesterday with management, I completely understand the negative reviews for this location. Believe them. Manager Marissa was extremely disrespectful, dismissive, condescending, and unprofessional throughout our interaction. Her tone was unnecessarily rude, and she spoke to me slowly as if I were a child. Despite her attitude, I remained respectful because I simply wanted my issue resolved. I wasn't aware that my friend had ordered my burger with easy mustard instead of no mustard. I only returned to the restaurant because my order was missing the jalapeño, and since I was already inconvenienced by having to drive back during my lunch break, I hoped they would also remake the burger because it was cold. Instead, Marissa handled my burger with her hands, took it into the back, and returned to tell me they would not remake it. She then handed me the bag with the added jalapeños by sliding it across the counter in a dismissive manner. At that point, I no longer felt comfortable eating the burger after it had been handled and taken to the back. I ended up throwing it away and calling the company's customer service line, which I had to look up myself because Marissa said she couldn't find a pen to write down the phone number. I also asked to speak with the other manager, Carlos, but he never came out to address the situation, leaving Marissa to handle it alone despite how poorly the interaction was going. Leadership sets the tone for an entire restaurant, and this location is in desperate need of managers who know how to de-escalate situations, communicate respectfully, and treat customers with professionalism. I do want to recognize Sarah, the cashier, who was kind, friendly, and understanding throughout the interaction. She seemed genuinely willing to help if she had been able to, and I made sure to thank her. She demonstrated the level of customer service that management should have shown.

Frequently Asked Questions About Whataburger