H-E-B

Reviews

• RF

  Reynard Frey

  Oct 22, 2026
  1.0
  I used to love coming here when it opened up. Now I refuse to go back. I have gotten food poisoning and become very ill on more than several occasions because of their pre-prepared meals. I haven't bought pre-prepared meals in two years because of that. But still my family will buy some, I'll try it and be puking up not fifteen minutes later. I HIGHLY DOUBT that these foods are being stored at the proper temperatures, they're spoiling and rotting in their packages, and that is being sold to customers without any thought. I'm so disappointed. A store that has a wide variety and boasts one of the best stores sells rotten food to customers. Walmart has better quality assurance and safety procedures around their food. I am BEGGING the managers here to PLEASE CHECK THE FOOD BEFORE YOU SELL IT!!! IF IT IS ROTTEN IT NEEDS TO BE IN THE TRASH, NOT BEING SOLD TO A CUSTOMER! THIS INCLUDES CLEANING THE EQUIPMENT YOU USE TO PREPARE FOOD!
• AV

  A V

  Oct 15, 2026
  1.0
  The larger-built, tall, African American lady that works in the BBQ restaurant has a bad attitude. To raise your voice at a customer is extremely rude and embarrassing for the customer. She has no right to talk to people in such a disrespectful manner. What’s even worse is the store manager was standing right there and didn’t even attempt to correct her behavior or remedy the situation. Unprofessional and I will not be back to this location because of such poor customer service.
• JC

  Jessica Craven

  Oct 14, 2026
  2.0
  Look, I know it is a supermarket and some people are not happy to be working there, but a couple of employees on different occasions have been so rude to me that I don't want to come back to this location for that reason alone. A lot of the staff actually are really friendly though and everything else about this store is good except that it is getting a bit too hectic and disorganized. Sometimes there are also stock issues a bit. But the main problem is a couple of the young employees working here at this location need to get reprimanded or fired until they learn that they cannot just say every rude comment that pops into their head when interacting with customers. It is their job. I am barely older than them, but they have talked to me like I am stupid and a dinosaur. Even though working with the public can be difficult, you never know why a customer may be in a bad mood or just in a hurry. If a customer is not harassing an employee (cussing them out, something inappropriate like that), then it is just part of the job to remain calm while dealing with a variety of people, even if the employee does not personally like that customer's way of speaking. I do not expect employees to go out of their way to be friendly to me or act like they are my servants. I try to treat everyone the same. I do expect employees to not instigate arguments with me or say rude comments loudly to me in front of everyone just because they don't like something about my tone or how they perceive me. If staff cannot interact calmly with the public, this isn't the job for them. Some customers get flustered in busy places like this, so employees shouldn't take it personally. I have never once reported an employee to their manager or something like that, but if I weren't in such a hurry to make an appointment today, I would have for how this employee went off on me and loudly made rude, sarcastic comments at me where everyone around could hear just because I told them that I was in a hurry and I needed to scan the one last thing and go. Mine was a matter-of-fact statement. Not an aggressive one. I didn't have time for a two-minute lecture on how to use the scanner that I didn't ask for where they talk to me like I'm stupid. I told them, "I use this scanner all the time. It just isn't working right today. Anyway, I need to scan this last thing and go." and they said "Well, I work here all the time." Hopefully, not for long! Threw their hands up, said something like "Oh whatever, I am not dealing with this." Walked away. Then when I was leaving they yelled at me where other people definitely heard, "Hope you have a better day!" I wasn't having a particularly bad day before I came here, just in a hurry. They apparently were though, and decided it was appropriate to take it out on me.
• GB

  Gregory B

  Oct 12, 2026
  1.0
  Curbside at this location is a joke & im not talking about the runners. They do a great job. But managing & shoppers need a coaching because that is the most inefficient cluster ever. I put a grocery order in 10/11 at about 4:30 for 10/12 7:30pm-8:00pm pickup. I get there at 7:23 & my order status hasn’t updated to even say shopping. I couldn’t check in via the app because of that so i text my park spot to the number, they say they’ll be right out (obvi automated). To note, there were about 3 cars parked when i pulled in and about 5 workers standing outside having a chit chat, or on their phone. I sat there until 7:57 until a man in a blue collard shirt comes out and tells me they are behind on shipping - even tho i watched 6 or 7 cars gone and go in this time. I went on to sit there until 8:15 until my order was in my car. Idk but to me, that id a poorly managed system. The woman that brought my order out, she was working her tail off. Ratio, she was 4:1 on the other lazy men working there. Make her manager bc the joke of a man who is in that position does not know how to manage at all.
• MQ

  Mariel Quinones

  Oct 7, 2026
  5.0
  I had such a wonderful experience with Natalie Peña and the team at H-E-B Melissa! They truly went above and beyond to support our Berry Farms National Night Out and our community. Natalie helped coordinate an incredibly generous donation of snacks, drinks, and prizes for the children at our event, and the kiddos absolutely loved everything! But what touched me most was that, despite how busy she was supporting National Night Out events throughout Melissa, she went out of her way to personally stop by our event and meet us. That was such a thoughtful and meaningful gesture and something I will always remember. I also want to recognize Salvador, who was absolutely amazing when I came to the store to pick up H-E-B’s donation. He was so kind, helpful, and welcoming and made the entire pickup process wonderful. It was another example of the exceptional people H-E-B has representing them. Natalie was incredibly kind, responsive, helpful, and genuinely invested in making our community event special. You can tell that she truly cares about the people and families H-E-B serves. This is exactly why H-E-B is such a special part of our community. Thank you, Natalie, Salvador, and H-E-B Melissa for your generosity, kindness, and for showing up for our families in such a meaningful way. You helped make our National Night Out extra special, and we are incredibly grateful! ❤️