H-E-B

Reviews

• LL

  Lora

  1 day ago
  1.0
  I frequently shop HEB but today the service I experience has me rethinking. I usually shop in the evening and self checkout service is typically smooth and the front end service crew is helpful. Today, I decided to use self checkout, an item needed approval from a front end service person. I stood at the register for every bit of 4 minutes with the light flashing while 3 front end people stood by their stand talking and laughing. I wave to get their attention, no one came over. Now, there were only 4 people checking out around 1pm. Finally the people in front of me waved and the young lady went right over. The HEB employee was checking out on my side, Dylan walked past me to assist the employee, the other person walked off. I waited a few more seconds still no one came over. So I politely put my items back into my buggy, that is when Dylan decided to walk over saying I can help you. The problem, now I have waited at least 7 to 8 minutes and my stuff is back in the buggy. I politely walked over to a register for assistance. The real problem is it was slow and only 4 people in the self checkout. There is no reason that I should have waited that long while the front end employees laughed and talked. Again, this never happens in the evening. I also usually don't shop in the afternoon. If I was a mystery shopper, the grade would have been an F for poor customer service. Kroger's is right by my house, an I have to say I have never experienced this type of service at Kroger. They acknowledge you at Kroger by saying I'll be right there. The take away is do better at assisting your customers. I have no issue with anyone having a conversation but make sure your customers are being taken care of. Hopefully, each of you will receive the training you need.
• MM

  mary kate mcandrew

  Aug 19, 2026
  3.0
  Really nice grocery store, with good prices and good variety. My only issue is with the pick up. It takes 20-30 minutes for someone to bring you your order once you check in. I don’t know if it’s a lack of workers or what but it’s a very long time to wait for a pick up order. Normal I would expect is like 10 minutes.
• LK

  Lori Lee King

  Aug 16, 2026
  4.0
  I drove from Ok. I love HEB but come on guys you gotta do better. I went around 4 on a Saturday and they had folks waiting for their buttered tortillas and the shelves were total bear. (And while anxiously waiting I spoke with a man and he actually drove from OK too.) Then was told they were not making anymore. The store was packed and I think they should have been more prepared.
• MG

  Milkman 3rd Generation

  Aug 13, 2026
  1.0
  while I love the store I do NOT like how they address using coupons as you have to have your phone at check out I lost out using my coupons as I spent close to 400 dollars on my first visit then spent another amount near that I just called and spoke to a manager and ask for help redeeming my unused coupons on my first visit but Im being told nothing can be done I then ask for some kind of customer courtesy credit perhaps and was still told nothing can be done to help me ! so maybe spending 300 to 400 per month does not matter to HEB
• AS

  AJ Smith

  Aug 9, 2026
  5.0
  Very busy and chaotic. Wanted to somehow get recognition to a very nice and sweet employee. In the midst of the chaos and while loading my car a less than patient lady wasn’t happy I had a full car and only more to add from the cart and taking a while to Tetris it together. While expressing my frustration towards the other driver Reese came over and offered to help and was very kind and really helped calm the situation before it escalated. I think she was on the way home so kudos to her.