Chipotle Mexican Grill

Reviews

• TL

  Teya Lott

  4 days ago
  5.0
  I stopped eating chipotle because it just wasn’t good anymore, portions were terrible and all. I moved to the areas recently and I’ve been coming to this location multiple times a week. The food is ALWAYS fresh, portions are ALWAYS good, customer service is ALWAYS AMAZING. The staff here is hands down the best customer service I’ve gotten from fast food. The restaurant is literally always very clean too. And I 1000% appreciate the staffs kindness every single time. Never had a problem here. Thank you guys for your hard work genuinely.
• JB

  Jose Barbosa

  Sep 17, 2026
  5.0
  Kimberly and the entire team at Chipotle were absolutely awesome! Everyone was friendly, professional, and made sure we were taken care of from start to finish. The service was fast, the food was fresh, and the customer service really stood out. Kimberly especially went above and beyond and made the experience even better. You can tell she cares about her customers and takes pride in what she does. Great team, great atmosphere, and excellent service. Definitely deserving of 5 stars!
• JR

  Junked Up - Junk Removal

  Sep 13, 2026
  1.0
  Extremely disappointed with the Melissa Chipotle. The lady taking our order was extremely rude and seemed to be in such a rush to get us out because there was another order behind us. We had a little one with us, and the entire experience felt rushed and uncomfortable. To make matters worse, there was hair in our quesadilla, the chicken was cold, they were out of white rice and chips, and this was around 5 PM on a Sunday — not even close to closing time. I understand that restaurants can get busy, but the combination of poor customer service, missing food options, cold food, and finding hair in our meal is unacceptable. Definitely not the experience we expected.
• EB

  ECE BIRKAN

  Sep 1, 2026
  1.0
  I had an absolutely unacceptable experience at this new Chipotle location in Melissa. The employee serving us told me her name was Emily, although the name Ashley appeared on my receipt. While my family and I were deciding what to order, she kept rushing us and repeatedly asking, “What else?” without even giving us a few seconds to think. I calmly told her that she was rushing us so much that we were actually forgetting what we wanted. Her response was: “This is Chipotle.” I told her that regardless of where we are, customers should be given a few seconds to decide what they want without being constantly rushed. She then told me: “If you want to get it, get it. Otherwise, get out.” I honestly could not believe an employee would speak to a paying customer that way. I remained calm, completed my purchase, and asked for her manager’s business card so I could report what had happened. She LAUGHED and told me: “Nothing is going to happen to me. Worry about yourself.” That was the most disturbing part of the entire interaction. An employee telling a customer to leave for simply asking not to be rushed is unacceptable. But laughing afterward and confidently saying that “nothing is going to happen” when the customer asks to speak with management shows a level of disrespect I have never experienced at a restaurant. I did not raise my voice, insult her, or create a scene. I simply asked to be given a moment to order my family’s food. This is a brand-new Chipotle serving the Melissa community. Customers should not be treated as though they are an inconvenience for taking a few seconds to place an order. I sincerely hope management reviews this incident and takes it seriously. One of the worst customer service experiences I have ever had.
• KK

  Kevin

  Sep 1, 2026
  1.0
  This was, without question, one of the worst customer service experiences I have ever had. I visited the newly opened Chipotle in Melissa today. The employee serving us told me her name was “Emily,” although “Ashley” appeared on my receipt. From the moment we started ordering, she was extremely impatient and aggressively rushing us, repeatedly saying “What else?” without giving us even a few seconds to decide. I finally told her calmly that she was rushing us so much that we were actually forgetting what we wanted to order. Her response? “This is Chipotle.” I told her I know exactly where I am, but that doesn’t excuse treating customers this way. Customers deserve a few seconds to make a decision without an employee constantly pressuring them. What happened next was shocking. She told me: “If you want to get it, get it. Otherwise, get out.” I stayed calm, finished paying for my food, and asked for her manager’s business card because I intended to report the interaction. Instead of showing even the slightest concern, she LAUGHED at me and said: “Nothing is going to happen to me. Worry about yourself.” That statement says everything. I have eaten at countless restaurants and dealt with all kinds of customer service situations, and I cannot remember ever being spoken to with this level of arrogance and disrespect by an employee. The most disturbing part wasn’t even the initial attitude — it was an employee openly laughing at a customer and confidently saying that “nothing is going to happen” to her after being told the incident would be reported to management. If an employee feels that comfortable speaking to customers this way, management should be asking why. This is a BRAND-NEW location in Melissa. If this is the standard of customer service being established from the beginning, that is extremely concerning. I am asking Chipotle management and corporate leadership to review this incident and address it appropriately. Customers should never be told to “get out” simply because they ask an employee to stop rushing their family while ordering. Absolutely unacceptable. Melissa deserves better.