I hate leaving negative reviews for a local business, but after giving this place a second chance, I won’t be back.
This is the second time I’ve experienced poor customer service, and the manager’s attitude was the biggest disappointment.
I waited nearly 50 minutes for one Greek plate and one gyro. While I was waiting, I watched four customers (two couples) who came in after me order, receive their food, eat, and leave before I ever got mine.
When I finally asked about my order, the response was simply, “Oh, oh.” When my food eventually came out, the order was wrong. They started remaking it, which meant waiting even longer. I told the manager it was frustrating to have waited almost an hour, only to receive the wrong order while everyone who came in after me had already been served and finished eating.
His response was, “It just happens, man.”
No apology. No acknowledgment. No attempt to make things right.
At that point, I asked for a refund. He offered to let me keep the food instead, but when I asked for both the food and a refund because of the experience, he refused. I chose to leave the food behind, took the refund, and went to another restaurant that appreciated my business.
Everyone makes mistakes. Orders get delayed, and that’s understandable. What isn’t acceptable is treating a paying customer with indifference and attitude after they’ve waited nearly an hour for a simple order.
Sadly, this was my second bad experience, and it will be my last. There are two other Greek restaurants right down the road.