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McDonald's

3.0
(815 reviews)

Business Details

5251 University Dr, McKinney, TX
75071, United States
(214) 491-1512
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5251 University Dr, McKinney, TX
75071, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5251 University Dr in McKinney, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.0
815 reviews
5 stars
268
4 stars
119
3 stars
87
2 stars
58
1 star
283
  • ES
    Ehasan Siddik
    6 days ago
    1.0
    This place is horrible. No customer service.employess are horrible. Waited for my food for more then 10 minutes. Will come to this place any more.plz.dont go there.
  • MH
    Marlon Hardy
    6 days ago
    1.0
    Screwed up my order. Wrong store phone # actually PRINTED ON REVEIPT! Actual store phone number goes direct to voicemail. Not even worth the drive back. Mcdonalds used to sell a standard and quality. Not anymore!
  • CP
    C P
    Oct 16, 2026
    1.0
    Sitting in the drive thru as I speak and OMG sat here for 30 get to the intercom to get my order taking. Give the lady my order drive around to the window she forgot my order just that quick. Then she come to window like she on something and say she forgot my order and then laugh. It’s not funny I want my burger 🍔 I’m hungry. The night shift need a little shifting. Lines to long for no reason.
  • MB
    Maria benavides
    Oct 8, 2026
    1.0
    Terrible service. I left work today tired and hungry, and this McDonald’s was on my way home. I went through the drive-thru to place my order, and the girl taking my order was very impatient and rude. I asked about spicy nuggets, and she simply said, “We don’t have any,” and immediately asked if that was all. On top of that, it was difficult to hear what she was saying. I ordered 30 nuggets and asked for sauces, and I also paid extra for additional sauces. When I got to the second window, they asked me to park and wait for my order. I had no problem waiting because I understand that sometimes orders take time, and I expect my food to be prepared correctly. They didn’t take too long, but when I opened the bag, there were no sauces at all. The fries were cold, soggy, and not appetizing at all. They were also only halfway filled instead of being a full portion. I waited at the window to at least ask for my sauces. Another girl came out, but I don’t know her name because she wasn’t wearing a name tag. She asked, “Do you need something?” I told her I needed my sauces. She made a disgusted face, rolled her eyes, and asked which sauces I wanted. I asked for Buffalo, Ranch, and Creamy Chili. She only gave me three sauces, even though I had paid extra for sauces, and none of them were Ranch. She handed them to me with an attitude, turned around, and walked away. How is it possible that a well-known fast-food chain like McDonald’s has such terrible customer service? I wasn’t even upset about the fact that the sauces were missing from my order. What upset me was the employee’s terrible attitude and the fact that they couldn’t even properly serve something as simple as fries. I honestly don’t understand why some people have such a hard time doing the job they are being paid to do. If I could give this place zero stars, I absolutely would.
  • CC
    Chanyce Clifton
    Oct 5, 2026
    2.0
    Every time I visit this location, whether I’m picking up an order or ordering for myself through the drive-thru, I leave disappointed. The customer service is consistently poor. There have been multiple occasions when the front counter is completely unattended, and I’m left standing there waiting for someone to acknowledge me. Employees will see me waiting and walk past several times without saying anything. Basic customer service is simple: greet the customer, ask how you can help, and if an order isn’t ready, communicate that and provide an estimated wait time. Instead, customers are often left standing there wondering if anyone is going to assist them. The food quality is also disappointing. Whenever I order for myself, regardless of the time of day, my food is almost always cold. Ironically, the one positive thing I can say about this location is that there is rarely a long line—but that makes receiving cold food even more frustrating. If the restaurant isn’t busy, there should be more than enough opportunity to serve fresh, hot food. It’s especially disappointing because this McDonald’s is located in a busy shopping center and has the potential to be a very convenient location for the surrounding community. Unfortunately, consistently poor customer service and low-quality food will only deter customers from returning. This location seriously needs improvement in both customer service and food quality.

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Certified November 01, 2026Yext Knowledge Graph
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