El Pollo Loco

Reviews

• DC

  Doug Caldwell

  3 days ago
  5.0
  We came here to get a two classic Tostado chicken bowls. See photo. So much food we opted to eat split one and take the other home for supper. Lots of friends and family there for lunch after church as employee described. No problem with service. Supervisor helped us get loyalty credit when we couldn't get the restaurant app to work. Employee brought us sack to carry out leftovers without being asked. Too bad other reviewers had such bad experience. For us we would come back or try locations in Allen or Richardson. BTW: Google reviews show 78 reviews for 3.8 stars.
• JK

  Jo Ann Kelly-Graham

  May 6, 2026
  4.0
  Grilled chicken is excellent. Cole slaw is excellent. Beans are pretty good. Green sauce is great. However, the salsa was not fresh and although made fresh had gotten old and was turning bad. The churros are fantastic.
• CE

  Cruz E

  May 5, 2026
  1.0
  Took well over 30 minutes to receive my food, I ordered 1 guacamole chicken burrito and the wait was so long multiple cars behind me left before paying. And to top it off they gave me the wrong burrito.
• TT

  tom tom

  Apr 23, 2026
  1.0
  The young black female cashier was more interested in her cell phone than taking out order The chicken was so dry we might as well been eating jerky. Hot sauce was horrible and the tortilla were not soft or warm. Will not be going back. Waste of $35
• NM

  Nichole Malchar

  Apr 23, 2026
  5.0
  Really enjoyed the food. It was fresh, flavorful and tasted much better than what I'd consider fast food. Good amount of choices on the menu. They just started serving chicken tenders. Their special sauce is pretty unique. Its a sweet and limey flavor and worth giving it a try. Guacamole was fresh and yummy.