Hayashi Hibachi

Reviews

• RR

  R Ramos (RR74)

  1 day ago
  1.0
  Incredibly poorly managed. I dined here with my family on Saturday, October 3, and the experience was chaotic from start to finish. We ended up waiting approximately 45 minutes altogether just to be seated. The lobby was packed with a crowd of frustrated people waiting for tables, yet the dining room itself was mostly empty—hardly any of the tables were full. The delays were entirely due to poor service: the check-in hostess spent 10 minutes chatting with a waiter while ignoring guests, and the bartenders ignored us for another 10 minutes at a half-empty bar. When we were finally seated, they placed us far away from the hibachi grills despite 50% to 60% of the restaurant being vacant. The food was mediocre at best, and we will not be returning.
• LV

  Luis Vargas

  Sep 19, 2026
  1.0
  I have been to pickup orders twice in this place. Both times there was a 20 minute wait for my orders. Specially the 2nd time I was there, the staff member said I needed to wait 20 minutes for a sushi. There was loud music coming from the kitchen which looked totally unprofessional aggregated with the wait time.
• KY

  Knotts Young

  Sep 12, 2026
  1.0
  Been to this place a lot of times in the past, no problem, now the it went downhill, the manager did nothing about the situation, we waited 2 and half hours for our food. All the staff was just mad doging us the whole time we were there. The hostess forgot to turn on the griddle so we had to wait longer, and the hostess kept making weird faces at us like she had a problem with us, the only good thing about this experience was the second chef we had, the first one just deserted us and never came back. The Manager couldn’t even look me in the eyes on the way out, this place need new management or something. Never again.
• JA

  Jessica Arvizu

  Sep 8, 2026
  2.0
  Really disappointing experience. There was an hour plus wait for hibachi, so we decided to skip it and order from the regular menu, our server took a while to take our order and after a while the hostess came to tell us there was no sushi or sashimi available. Which is the main option when you dine in and aren’t doing hibachi. Their freezer was broken and I get that but I wish that had been told sooner not way after we placed our order. Why our waiter didn’t know that information is really weird to me. Then our drinks arrived after we placed our order. It was just my water because they came to tell us they were out of Dr Pepper also which is what my husband ordered he asked for a coke instead and when they finally brought it there was food stuck all over the glass and floating inside it. Like a noticeable amount of food idk how the waiter didn’t notice. We also noticed the waiter did not write down our order and he ended up getting it completely wrong. They never even offered to correct it and although we were told we would receive a discount because of the mistakes without us even asking for one, no discount was applied to the bill. We had also asked for steamed rice but were given fried rice instead which is an up charge, so we were charged for two fried rice orders. After we pointed it out, the incorrect charge was removed, but the promised discount was still not given. We also requested a refill that was never brought. By the end of the meal, we were just ready to leave. Too many issues in one visit. Cleanliness, incorrect orders, poor communication, and customer service. We had just been there for hibachi a few weeks ago and liked the food even though that time our order was also messed up but this time around was so so bad. Unfortunately, we won’t be returning. The food isn’t bad it’s just the service is really poor.
• DD

  DeeBo

  Aug 30, 2026
  1.0
  I rarely leave reviews like this, but this experience was unacceptable. I have over 10 years of experience in the restaurant business, so I understand the difference between a restaurant simply being overwhelmed and one that is poorly managed. We came in on a Saturday, and the restaurant was not busy at all. We waited nearly 35 minutes just to be seated, despite watching our table sit cleaned and ready for approximately 20 minutes. Once we were finally seated, we waited another 20+ minutes, and no chef ever came to our table. At that point, we decided to leave. What made the situation even more frustrating was seeing numerous employees standing around while customers were left waiting. The condition of the restroom was also disappointing and certainly didn’t help the overall impression. This wasn’t an issue of the restaurant being slammed or short on available tables. From what we observed, this was simply poor organization and poor management. When a restaurant isn’t busy and guests can spend nearly an hour between waiting for a table and then waiting for service without ever being served, something is seriously wrong with the operation.

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