H-E-B

Reviews

• MM

  Malauri Mason

  5 days ago
  1.0
  Don't visit this HEB on a weekday morning with your homeschooled children. Toni who works at the customer service counter 🙄 of all places will have something negative to say about your children being with you during public school hours and the conversation will become increasingly more awkward when you say they are homeschooled. All of this will have had absolutely nothing to do with your customer service transaction she is helping you complete. This makes people extremely uncomfortable especially with their children with them. Homeschooling is legal in all 50 United States of America. Your personal negative opinions on it are irrelevant. Just because a child is homeschooled they should never be stigmatized in a negative disparaging way and neither should their parents for their choice to homeschool. I will never feel welcome going back to this HEB again since this is how one of their employees reacts to simply seeing children in the store during a weekday morning and felt the need to question why they are not in public school. Furthermore after finding out they are homeschooled Toni gives judgmental looks of disapproval, sighs, and negative commentary. Manners and polite respectful courtesy are definitely lacking here at this store. I am not the first person to notice employee rudeness in the short time they have been open.
• TP

  Tesni Phillips

  6 days ago
  1.0
  The curbside is terrible, used it twice and both times they forgot a ton of items and we had to come back to get them. If you’re ordering curbside make sure you check every bag before you leave otherwise you’ll get home and realize you’re missing half of the items you paid for 🙄 You also have to wait so long that it’s not worth it, just save yourself the hassle and shop yourself or elsewhere
• SB

  Sarah Bello

  Aug 14, 2026
  1.0
  Very rude woman working in the cosmetics section, accuses you of opening her products when in fact it was opened by someone previously & I happened to stumble upon it. Had a condescending tone & was keeping a close eye on me from the moment I stepped in the aisle. I worked at HEB for 5 years previously & we were not taught to interact like that with customers, do better hiring Manor.
• AM

  Angel malunga

  Aug 12, 2026
  1.0
  My Experience at H-E-B in Manor I visited the H-E-B in Manor today to pick up some groceries, and unfortunately, I left feeling very disappointed by the way I was treated. While shopping, I noticed a plant outside that was almost dead. I asked an associate who was responsible for the gardening area, and I was directed to a young man. I explained that I was interested in the plant and asked whether I could receive a discount because of its condition. He told me he needed to speak with his manager. I waited for almost 10 minutes, and when he returned, he told me that I could go outside and get the plant myself. I did so, only to be told that the best they could offer was 10% off, or about $5. My concern is not really about the $5 discount. It is about the customer service and the way I was treated. I have shopped at other H-E-B locations and have had much better experiences with employees who were helpful and willing to assist customers. As a Black customer, this interaction also left me questioning whether I was being treated differently because of my race. I cannot speak to the employee’s intentions, but I know how the experience made me feel. I hope H-E-B will take this concern seriously, look into what happened, and remind associates that every customer deserves to be treated with respect, courtesy, and dignity. I would much rather drive to the Pflugerville H-E-B than leave a local store feeling like I was treated as though my business didn’t matter. I hope management can use this situation as an opportunity to improve customer service at the Manor location.
• VG

  Victoria Gauna

  Aug 2, 2026
  5.0
  I hope this review reaches Claudia and the leaders at H-E-B because exceptional employees like her deserve to be recognized. Tonight, after finishing my grocery shopping, I got to the checkout and realized I had forgotten my wallet at home. My heart immediately sank because it was close to closing time, and I thought I was going to have to leave everything behind. I explained my situation to Claudia and told her I only lived about 10 minutes away. Instead of making me feel embarrassed or like I was inconveniencing anyone, she looked at me with kindness and simply said that if I hurried back before 11:30 PM, she would make sure my groceries would be waiting for me. I rushed home and made it back at 11:20 PM. When I arrived, not only had she kept her word, but my groceries were already bagged and waiting for me. After a long day, what could have been an incredibly stressful and discouraging experience turned into one that reminded me there are still genuinely compassionate people in this world. What Claudia did may have seemed like a small act of kindness to her, but to me, it meant so much more. She chose empathy over inconvenience. She treated me with dignity instead of frustration. In today’s fast-paced world, those qualities are becoming increasingly rare, and they should never go unnoticed. Employees like Claudia are the reason customers remain loyal to H-E-B. She didn’t just provide excellent customer service—she showed humanity, patience, and compassion. Those are qualities that can’t be taught easily, and they make a lasting impact on the people she serves. Please know that because of Claudia, I will remember this experience for a long time. I sincerely hope she receives the recognition she deserves because she represents the very best of what customer service should be. H-E-B is incredibly fortunate to have someone like her on your team. Thank you, Claudia, for your kindness. You may have thought you were simply helping a customer, but you reminded me that there are still people who genuinely care. The world needs more people like you.

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