WP
William Peltier
Sep 23, 2026
I want to start by saying everyone I spoke with at the drive thru including the lady at the register was great. My only issue is with an employee named “Tay”, I’m assuming she was the one who took my order. I ordered a “number 3 with cheese, large fries and large strawberry shake”… what I got was a whataburger meal with 3 slices of cheese lol. I wasn’t even upset, mistakes happen.. the issue is I never had my order repeated back to me just a “anything else?”.. I said “spicy ketchup” and another “anything else?”.. I said “no that’s it” and she said it was $15 and some change “pull up to the 2nd window”… and that was my only possible error, not recognizing the price wasn’t right… I normally eat my meal in the parking lot, tired and hungry after long hours.. when I noticed the mistake I brought it to the attention of the woman working the register, she went to the back to explain what happened and from earshot I hear “Tay” say “well, he ordered wrong”… ok, my bad.. next time I’ll say triple whatataburger instead of number 3… w/e no big deal. I throw out the burger as I was told to do, I turned around and hear “what a waste” I’m like… true she’s right (lol). I’m a pretty understanding guy I don’t like wasting food either. Then I’m waiting and waiting, I don’t say anything because I don’t want to bother anybody more than I have and the lady at the register (God bless her) notices me, goes to the back and all I hear is “he can wait”…ok wow… that’s what hit me the hardest, I feel like she was trying to get a reaction from me but I don’t do that for people. I get mistakes happen, I never called anyone out, I just pointed out what I got was not what I ordered but to be treated like that after working 14 hours, hungry and just wanted to get home made me write this.
If you’re reading this “Tay”, I just want to let you know, it’s ok mistakes happen… I assume you had a tough shift, I get it but if you want me to say “triple whataburger instead of number 3” just tell me, or at least when taking orders repeat the order back so this doesn’t happen.
I’ll be going to the whataburger on FM 2920, it’s also on the way home, the only issue I ever had there was when they forgot my brownie, they were so cool about it on the phone I told them don’t even worry about it but the manager insisted I come back for it next time I stop by. Green flag all the way.