Wingstop

Reviews

• ER

  Eric Reyes

  3 days ago
  5.0
  Regan, if i spelled it wrong I apologize, what an amazing GM! Great job food was amazing thank u.
• SL

  Shabba Lulbaby

  Jul 5, 2026
  1.0
  I ordered a 75 piece wings, paid $90.25 and 20 of my wings were wrong. I called the store from 2 different phones at the same time, and as of right now been on hold for 28 minutes and 30 minutes. My earlier call, after being on hold for 13 minutes, someone picked up the phone and hung it up. I know regardless of how busy they want to say they are/were, having 2 phones on hold and not answering for 30 minutes is unacceptable. Not answering is missing potential business and taking care of customers that have issues with their orders. I've picked this one because the one by HEB is even worse, but at this point I won't be ordering from Wingstop anymore in Lubbock. Ownership or management needs to get this under control. A 3.3 star average review on the business is not an accident, there is a reason why.
• KC

  Kara Cooper

  Jul 2, 2026
  1.0
  My whole order is wrong, I had to back in to ask for the large fry that was missing and the cashier handed me this small fry. The fry’s are supposed to be plain with no seasoning. Unfortunately, not one thing is correct in my order. There are some people that won’t be able to have the dinner I paid for because of this, unfortunately. I’m sure the staff are trying their best but no one is answering the phone and this is unacceptable to accept. I will be requesting a refund, respectfully. Kara
• MS

  Matthew Schell

  Jun 20, 2026
  1.0
  The wings are fine, you get what you pay for quality-wise. The service is where my issues are Used to order online but my last two orders have been screwed up. Order 1: Door Dash picked up the wrong order: someone with my first name got my order and I got his. Perhaps not Wingstop's fault on its own, but when I called to handle it and get my actual order, the employee who answered put me on hold for a half hour. I waited for a half hour for some kind of response. I finally drove over myself, stayed on hold the entire time, and found the guy who took my call leaning against the cooking station talking to an employee while the phone laid on the counter off the hook. The lady who helped me sort things out was very nice, but that doesn't make up for spending nearly two hours just to get the right order, not to mention I received no kind of apology from the guy who actually left me on hold Order 2: Tonight I ordered my food and they sent the wrong order again, only this time it wasn't a name mixup. They put the wrong sauce on my wings. I get there and the guy is frustratingly dismissive of the whole thing. I got my wings finally but, again, I'm left waiting an hour and a half just to get my order sorted Suffice to say this is not a one-off experience and I will be ordering my wings elsewhere from now on
• SG

  Steffany G

  Jun 20, 2026
  1.0
  POOR REPEAT SERVICE AT THIS LOCATION ON SLIDE IN LUBBOCK! Our order was marked as "ready" for pickup When we arrived to pickup, the female worker with the braids, hat, and glasses tells us it's getting worked on and will be ready in a few. While we wait, another customer comes in and waits to be acknowledged and helped to place an order. When we finally get our order, we notice we were missing items and wait to see if any of the employees acknowledge us and the customer waiting to order at the counter. I try to get their attention and tell them we're missing items out of our order politely and that the customer next to us is still waiting to be helped to place an order. None of the three employees acknowledged nor responded. At this point, the customer waiting to order and us were in disbelief and frustrated with this experience and left without the missing items. Unfortunately, this is not the only occurrence as I've had poor service another three times over the course of a year. Not coming back as there are other options in town for wings. They need to hire people that are able to provide the customer service needed-no excuses. Recommendation- don't waste your time ordering here.

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