This is more of a complaint about the misleading display and the way the situation was handled. Their regular freezes are literally the same size as what you’d expect from a small kiddie drink, yet NOWHERE do they clearly display that their freezes are a completely different size. If you’re charging for what looks like a regular-sized freeze, customers should not have to find out after paying that they’re getting something significantly smaller.
What made it even worse was the customer service. I had to wait a good 10 minutes just to speak to someone, only to basically be told, “tough luck” and deal with it. No explanation, no attempt to understand the issue, and absolutely no effort to make the situation right.
If the sizes are different, DISPLAY IT CLEARLY. Don’t make customers figure it out after they’ve already paid. And when someone takes the time to bring up a legitimate concern, maybe actually listen instead of brushing them off. Extremely frustrating and disappointing.
JW
Joshua Weeks
Aug 24, 2026
Absolutely the worst taco bell location in all of lubbock I had a mobile order and after getting home noticed 1 of our boxes missing so called literally 9 times no answer and than finally pick up phone and hang it up I sent my son back up there to let them know and to get my items that were missing Ryan the so called manager tells him he packed the bag nothing is missing so my son calls me hand the phone to Ryan ans he tells me sorry it was there im not replacing anything WOW I HAD NO WORDS yeah we just came back to taco bell all the way from wolfforth just to get 1 box with 3 items in it on a $50 order this place is a joke the pretend to be manager Ryan needs to be fired and gone i will never ever return to this location .
Hannah who helped me at the drive-through was so pleasant and kind! She had such a friendly attitude and genuinely welcoming attitude. It’s always nice to come across someone who is patient, personable, and kind. Great customer service Hannah!
I got three chicken chalupa’s and there was like 3 pieces of chicken it was mainly bread and there was a hair.. the rest of my order was ok except this and when I called twice no one answered I’m beyond upset!!
KW
Kassiddy Walker
Jul 14, 2026
Man at the window was very nice! Even gave me my Baja blast for free! :) although I ordered a grilled cheese burrito and asked for no sour cream or fiesta strips and unfortunately it had both, but most importantly I had asked for hot sauce…… I was very disappointed especially after he assured me he would make sure I had some in there :( when do you ever go to Taco Bell and don’t get ANY hot sauce of some type??? Even if you don’t specifically ask for any they still ALWAYS throw some in there. Otherwise good just mainly upset about not receiving my sauces :(