McDonald's

Reviews

• TH

  Tyler Howard

  6 days ago
  1.0
  Ordered door dash…ordered no cheese…it said no cheese…they put cheese. How hard is this to get correct?
• JG

  Jacqueline Gutierrez

  May 10, 2026
  1.0
  Avoid if possible
• MC

  Mirian Chavez

  May 8, 2026
  1.0
  Worse McDonalds in Lubbock every single time I order from here they find a way to mess up the order most recently today I got an iced coffee and it was just milk with caramel flavor when I asked if they could remake it the lady told me that’s how coffee looks like. So disappointing
• JW

  Jacob Watson

  Apr 30, 2026
  1.0
  Missing food order and messed up the orders they did send
• SS

  singerfromthegrave

  Apr 30, 2026
  1.0
  I am writing to formally express my deep frustration and disappointment with the repeated poor experiences I have had at McDonald’s store #6626. I am a frequent customer, visiting approximately three times a week. Unfortunately, my visits are consistently plagued with issues, including: - Receiving orders with missing items, incorrect items, or even someone else’s order entirely. - Experiencing major inconsistencies with the breakfast start time, ranging anywhere from 4:00 a.m. to nearly 5:00 a.m. On my most recent visit, I arrived at 3:30 a.m., ordered a drink, and asked what time breakfast would begin. I was told 4:00 a.m. I waited in the parking lot, placed my order at 4:00, and proceeded to the drive-thru. Initially, the staff was polite, but I was then told that breakfast wasn’t available due to system updates and to wait another 25 minutes. After waiting an hour total and having my mobile order canceled, I reordered and was told I needed to pay as if it were a new order, and that a sandwich I had used a coupon for could not be comped. This interaction felt cold and dismissive. Feeling frustrated, I called to speak with the Hospitality Manager, David. Instead of acknowledging my concerns, he denied that the events occurred, even after I explained I had just left. I overheard an employee, Matthew, joke about the situation, and David returned to the call more dismissive than before, effectively calling me dishonest. This left me feeling gaslit and unvalued as a loyal customer. I am not seeking for anyone to lose their job. However, I strongly recommend that the overnight staff and management be retrained on customer service and operational consistency, especially during the lunch-to-breakfast transition. Customers should never feel ignored, disrespected, or made to wait over an hour for a simple order. Please take this complaint seriously. I truly hope that the franchise owner, Mr. Varges, and the General Manager, Felix, will address these ongoing issues, as this experience has left me questioning whether I will ever return to this location. Especially after seeing the reviews that are already on here. Pathetic

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