While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lubbock, TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Extremely disappointed I’ve given this location a try several times and each time it has disappointment with their portions. I don’t understand why the chicken is so small. It’s not like it used to be. Overpriced and they always forget something.
JM
JB Mo
Sep 26, 2026
5.0
The staff was very warm and personable, which made my first visit there a comfortable experience. Despite unintentionally coming in the last open hour, they were especially friendly. The chicken in the 8 piece family meal was so good that I ordered a second one. Everyone in my family enjoyed it as well and I feel like the value was well worth it and Im sure we'll return
AM
Alexis May
Sep 19, 2026
1.0
The food sucked. I’m from Dallas and I love el pollo loco, but seriously this is a disgrace. It taste like dog food and I’m being so honest
VV
V
Sep 13, 2026
3.0
We ordered one salsa verde quesadilla and one creamy chipotle quesadilla both quesadillas had very little chicken inside and very bland. The sauces they give you are so small you need several of them just to make your quesadillas taste better. The chips were a tad bit salty as well. We were disappointed after hearing all the hype about this place.
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