Asada Mexican Grill is a fast-casual restaurant in Lubbock, Texas, known for authentic, scratch-made Mexican food like tacos, burritos, and quesadillas, with options for dine-in, drive-thru, and online ordering. They use fresh ingredients and offer popular choices like carne asada, al pastor, and barbacoa, along with house-made drinks like horchata and aguas frescas, and have a kids' menu.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.