Pizza Hut

Reviews

• EM

  Emily McFadden

  Sep 2, 2026
  5.0
  This is by far the best Pizza Hut we’ve ever ordered from! Kaylynn and Tristin went above and beyond when our order took a few extra minutes - they were super kind and generous even though we did not mind. Our food was great - the best stuffed crust pizza I’ve had in years (no exaggeration). We will absolutely be back and prefer this store over all others we have visited.
• DR

  Dina Raya

  Sep 2, 2026
  1.0
  I am extremely disappointed with the service I received regarding my recent order. On Wednesday, I ordered the 12-piece bone-in wings during the BOGO promotion through the app. The app correctly applied the BOGO promotion, and I paid $20.56 for two 12-piece orders, for a total of 24 wings. When I arrived home, my children served themselves some of the wings. Shortly afterward, I noticed that there were only 12 wings in the container, meaning I was missing an entire 12-piece order. I immediately called the restaurant to address the issue. Kaylynn, the manager, answered the phone and spoke to me in an extremely rude and angry tone. Rather than attempting to resolve the issue, she told me that she was not going to provide the missing wings. She stated, “It’s an online thing. The online store does its thing. I don’t know anything about it,” and refused to honor the BOGO promotion, despite the promotion being applied to my order and me having already paid for it. I was very disappointed by her response and attempted to find a reasonable solution. I told her I was willing to keep the wings I had received and simply have the missing 12 wings provided. Instead of trying to resolve the matter, she continued to be dismissive and unprofessional. She told me to bring the wings back and ultimately told me that she would not speak to me anymore. She also walked away while I was still speaking to her. What makes this experience even more frustrating is that I drove quite a distance to this location, only to be spoken to and treated in such a disrespectful and dismissive manner. I made the trip expecting the restaurant to correct an issue with an order I had already paid for, and instead I was treated as though my concern was an inconvenience. I asked for her management information so that I could properly report the situation, but she refused to provide it and told me, “Get it from Google.” I have never experienced customer service this poor. Mistakes can happen with orders, but what is most concerning is the way this situation was handled. A manager should be willing to listen to a customer, investigate the issue, and make a reasonable effort to resolve it. Instead, I was treated with disrespect, dismissed, and made to feel as though I was wrong for asking for the food I had already paid for. The issue was not simply the missing wings—it was the extremely poor attitude, lack of professionalism, and refusal to take responsibility or provide a reasonable resolution. I hope management reviews this situation and addresses both the order issue and the way customers are being treated.
• MM

  Marc McCord

  Aug 31, 2026
  5.0
  Always quick and always good. We drive a little father to this location because the one in Mineola isn't as good.
• DM

  Dean Mize

  Aug 28, 2026
  5.0
  Kaylynn and her team at the Lindale Texas location is absolutely amazing!! Extremely welcoming, communicative, and passionate to serve others!!
• RR

  Robert Rucker

  Aug 22, 2026
  3.0
  ordered a 12 count bone in wing (listed on the website as an option) and was told they only do 8 or 16 for delivery, upon receiving it got boneless instead of what was requested. So getting up-charged for something i didn't want to begin with was pretty aggravating

Frequently Asked Questions About Pizza Hut