H-E-B

Reviews

• KT

  Katy Tunstall

  Aug 24, 2026
  3.0
  I have always loved HEB and appreciate what they strive to do for our TX communities. But my experience today was less than stellar due to the large number of personal shoppers clogging the store and one in particular who was so determined to shove shoppers out of the way she radioed for a manager after three of us confronted her about her unprofessional behavior in barreling down the aisle cutting people off instead of following the flow of traffic like the rest of us. It was frustrating to have to spend time explaining to a manager this ridiculous behavior and finally said... It's all on camera. Take a look. She continued to be confrontational to two customers with a manager standing there. Nothing appeared to be done. It seems HEB now has so many personal shoppers with their huge carts- there just isn't room for the rest of us - that was my experience today. HEB - you're going to need a dedicated facility to fulfill these orders. This sort of inability to get through aisles and having your shoppers shove the rest of us out of the way just won't do.
• MM

  Misty

  Aug 22, 2026
  2.0
  I have been using this H-E-B’s curbside up for over three years now and never had any issues but for some reason over the last couple weeks now they have been extremely late on my order and not able to check in for some reason.
• AS

  Alyssa S

  Aug 22, 2026
  1.0
  It takes me an hour to drive to HEB 30 min each way, I paid for a $40 cake, $6 for delivery and $10 tip. This is what they brought me and 3 levels of managers that asked me to email them the photos, acknowledged receipt of the photos said “I see there’s a little bit of icing missing” said that to get a refund or replacement I have to make the 1 hour trip for that. We have people coming in out of town for a birthday party this morning. Walmart has better customer service than this. Unbelievable.
• RL

  rebekah lewis

  Aug 3, 2026
  5.0
  I am from out of state so this was my first time at an H-E-B location and wanted to see what it was all about! even though I am a loyal shopper at Kroger Wanted to see if the drive was worth it ! I was helped out in cooking connections by a lady with glasses(not sure what her name is) and loved my new Chicken Salad Recipie! As I was checking out there seemed to be no line at any register and I was greeted by Maddy and Monse! I was checked out in a timely manner! Unfortunately I dropped some fruit on the floor but my bagger reassured that it was okay and ran to get me a new case of grapes and had a smile the entire time!! great customer service that this store has keep it up! will be coming back again :)
• AO

  Adriana Ordaz

  Aug 2, 2026
  1.0
  Placed a pickup order for some packs of propel when I got there to pickup I was able to do the check in and then someone came up and said our order had been cancelled and that we had received a call about it. No one ever called to let us know the order had been cancelled and their reason for cancelling was that they didn’t have enough space. Mind you the order was boxes of propel so it wasn’t a large volume order. This is absolutely ridiculous that we waited almost 30 minutes at pickup for this to be the response we got. They didn’t offer a solution either. What a disappointment from a store where we spend so much money at week after week.

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