I normally don’t leave reviews, but this experience left a bad impression.
My sister and I were at the drive-thru and asked what a drink was because it looked like coffee.
The employee’s response came across as sarcastic and dismissive when we were simply trying to confirm what drink we were being handed.
Instead of simply explaining that it was a strawberry matcha latte, the employee responded with, “Red plus green = brown.” The comment came across as sarcastic and condescending, as if we were being mocked for asking a simple question.
Customers shouldn’t feel uncomfortable or talked down to for asking about a menu item. Not everyone knows what every drink is supposed to look like, and a quick, friendly explanation would have been more appropriate.
The drinks were fine, but the interaction made us feel unwelcome. I hope management reminds employees that basic questions from customers deserve respectful answers.
AM
Alberto Martinez
5 days ago
5.0
They’re the best!
KK
karla
Jun 13, 2026
5.0
everyone was so nice and attentive! i ordered through a walk up and had amazing service, my drink was brought up quickly and it was soso good! i recommend the strawberry matcha :)
AJ
Arturo Hernandez Jr.
Jun 7, 2026
5.0
Better than Starbucks and Dutch Bros.!
MP
mytinaforlife pp
Jun 2, 2026
5.0
Went with my daughter wich is a teen and like to go and drink some ice late coffee great service mostly girls workin and doind nice job since 5:30 am
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