One of my favorite places to get coffee and the customer service is great.
VR
Valerie Ramirez
Jun 26, 2026
1.0
I was disappointed with my experience yesterday around closing time. The employee who took my order seemed annoyed throughout the interaction. She made facial expressions that came across as dismissive , spoke with an attitude, and didn't make me feel welcome as a customer. I know everyone can have a bad day but her attitude isn’t understandable since that’s what she’s getting paid for. I hope management holds this employee accountable so future visits are more positive
BY
Bri .Yan_
Jun 16, 2026
1.0
I normally don’t leave reviews, but this experience left a bad impression.
My sister and I were at the drive-thru and asked what a drink was because it looked like coffee.
The employee’s response came across as sarcastic and dismissive when we were simply trying to confirm what drink we were being handed.
Instead of simply explaining that it was a strawberry matcha latte, the employee responded with, “Red plus green = brown.” The comment came across as sarcastic and condescending, as if we were being mocked for asking a simple question.
Customers shouldn’t feel uncomfortable or talked down to for asking about a menu item. Not everyone knows what every drink is supposed to look like, and a quick, friendly explanation would have been more appropriate.
The drinks were fine, but the interaction made us feel unwelcome. I hope management reminds employees that basic questions from customers deserve respectful answers.
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