Whataburger

Reviews

• TM

  tony mathews

  Sep 26, 2026
  1.0
  No stars for service set at the window for 20 min finally had to ask for my money back
• TF

  Tx fireman

  Sep 25, 2026
  1.0
  I have eat at whataburger all my life in many many different places but this one i will never visit again it started as a normal experience walk in dining room is clean few customers eating ya know the normal but it went down hill from there. We waited over 10 minutes for some one to come to the front and take our order not a huge deal but come on there is so many folks in the kitchen they are tripping on each other so they arent short staffed. Got past that and went and got our drinks and sat down we waited and we waited for our order to come out and then it was wrong no gravy for my son's chicken both fries for mine and my wife's meal were supposed to be large they weren't even normal they were small. Then my son needed to use the restroom and this is what sealed the deal of me not coming back ever. Folks I have been in allsups bathrooms at midnight that were cleaner than this restroom. And it wasnt like one person had been in there and messed it up the entire floor was one giant puddle of God knows what and it stank to toiled had not been cleaned in so long the pee had dried on the seat and rim and not just a little an alarming amount so much so that I held my son over the toilet so he didnt touch any of it the sink looked like it belonged in a mechanics shop it was so dirty and there were flies actively enjoying everything in there. This place is not overly busy and there is plenty of time to clean the restrooms if the staff would just move with a purpose.
• TC

  Tj Carrow

  Sep 23, 2026
  1.0
  I don’t know why everytime I got thru the drive thru or get Uber Eats I have to go right back to the store because they can never get an order right it’s happened like 5 times now in a row my advice would be to check It at the window don’t pull off till you make sure every burger is right
• DS

  David Smith

  Sep 20, 2026
  1.0
  Aside from the girl that brought our food, the staff have the personality of rattlesnakes.
• KR

  Karli Rosales

  Sep 6, 2026
  1.0
  jon needs to be fired. this is the second incident we have had with him. first incident 6 of us go in; order food and go sit down and wait. a crowd of maybe 10-15 people come in shortly after us and order. we get our food and ask for ketchup, and are told we will be brought some. 5 minutes go by so one of the people from our party go up to get some and are told again “i will bring the ketchup to you, just give me a second” by jon. he asked if he could just get it now because we have been waiting and our food is going to get cold. he declines and says he will bring it, goes to get his condiment caddy and a few orders for the large group and starts to come to the floor. he takes the condiments over to them. the same person from our goes over to him to grab us ketchup and the condiment tray is abruptly snatched away from him and told “sir, i told you i would bring some ketchup over, you need to be patient” it had been 3 times of asking and 10 minutes now. person from our party takes 2-3 ketchups and walks away. he then comes over to offer the rest of us some and a woman from our group starts to explain how we were here first, all we were asking for was ketchup, why he is making it such a huge deal? we understand the group after us is very large, but we shouldn’t have to wait 10 minutes for HIM to bring ketchup when we were more than happy to come up and grab it ourselves. he then gets angry FLINCHES at the lady with us. our men came unglued and told him he better walk away. second incident, was last night. we ordered a meal, wanted to sub the medium soda for a small shake. and we added a $4 jr patty melt. should have been no more than $20 as we order this EVERYTIME we go. the app and in person has always given me that price. the lady who rang us up must’ve been new because she was a little confused on what i was explaining. total was around $23.something she charged me the meal, $4 patty melt (medium fries and medium soda) PLUS an additional $5 something for a LARGE shake. after i got the receipt i explained that i believe she rang me up wrong and why that is. i explained that i did not want the soda, just subbed out for a small shake. which every time is a $2.00 up charge for one in person and on the app. jon then comes up very aggressively, i explain to him, he then says he is going to refund me, will take up to 48 hours to see the refund and starts to ring me up again. my total then went from $23.something to almost $26. i asked how is now more expensive. he says with attitude, “i rang you up how you asked. you ordered a large shake that is what our prices are” i explain i wanted a small, first of all, and that everytime i have ordered this it is $2 to sub a shake instead of a soda. he “corrects it” and total goes back to the first $23.something. i chuckled as now i am getting irritated repeating myself and just proceed to pay it because i am now getting very frustrated as this is the second incident i have had with him. after we eat and are done i went back up to the counter and asked if i could politely show him something. i was explaining to him how it looked on my end on the app. i rang up exactly what i wanted and how we have always been charged. it was the principle. he then proceeds to tell me that the way he charged me is the way their system rings them up and he can’t correct it and blah blah. i then ask him if there is maybe a higher up or manager on shift i could speak to about this and he then tells me he is the manager. great. i manage a restaurant and would have made it correct. i’m showing him what it looks like and there has got to be a way he should be able to correct that, comp a %, give a discount, etc. i’m not asking for anything free. just to be charged correctly. he then proceeds to be a smart a** and tells me i can go on to write a review if i feel like it and him name is jon, i then walked away. he is rude, does not know how to have a proper conversation with the public, and needs to be demoted or fired. i would hate to have someone like this be the face of management of my establishment.

Frequently Asked Questions About Whataburger