H-E-B plus!

Reviews

• SS

  Susan

  5 days ago
  1.0
  HEB made this location huge and inconvenient. They removed the middle entrance/exit and now route you like Walmart. (I had heard they had Walmart envy.) If you enter through the east door, at say 8 PM, and then try to leave through the east door, at say 9:10 PM, you can’t! Because the east door is now locked! No sign warning you, no nothing. Just turn around and walk all the way to the west door then all the way across the parking lot to your car parked near the east door. I think Amazon, Walmart and Sprouts will get most of our business going forward. And HEB doesn’t care. They have plenty of customers. That’s why they made the store so huge and inconvenient in the first place. P.S. I bought the HEB fresh pizza tonight and it was terrible. Ugh!
• OI

  Official Information

  May 12, 2026
  1.0
  This HEB is a problem in many areas. The biggest issue are the employees. I don't know if it trickles down from management but the employees are across the board rude snide snarky lazy they don't want to do anything they don't have to do customer service is awful here and has been for the last year and a half we've been going there. Continually I don't picked up off the shelf have been expired from months all the way to a year. How do I don't stay on the shelf expired almost a year? They have to know and they're trying to pass it to the public and just take people's money hoping they don't return the item. It's awful We refuse to shop at this HEB anymore We will go all the way to San Marcos New Braunfels or Buda HEB Kyle is a joke
• AC

  Andres Cruz

  May 2, 2026
  3.0
  As a Kyle resident this is probably my least favorite HEB on the i35 corridor between NB and riverside. Aisles are always packed with people or curbside shoppers, I consistently have to make multiple trips through out the week because there is always several items out of stock from product to meat to general grocery. I hoped the remodel would improve conditions but it has only made it worse. Fewer cashiers and baggers with more self checkout lanes, a massive waste of space right in the middle of the store for 'outdoor living' We hoped it would be more like the Mueller or Oltorf locations but all we got was mediocore BBQ and lost a garden center. We still shop there but not on grocery day. Do better HEB. I refuse to shop at Walmart and we don't have a Randalls or Kroger.
• EH

  Erin Hazzard

  Apr 26, 2026
  1.0
  DONT ORDER DELIVERY OR CURBSIDE PICK UP! Especially if you need those groceries to feed your family dinner. I placed an order, paid for a delivery window between 5:30 and 5:30 pm and received my order over 2 hours late. Not a single person could tell me how or why they guarantee a window you pay for and then say oh sorry, we will take care of your delivery fee…how is that supposed to help?? It’s now time for my young kids to go to bed and we are just now starting to cook dinner. I am beyond disappointed in the customer service and care!
• MR

  Manuel Rios

  Apr 23, 2026
  5.0
  This H-E-B stands out for its charming in-store boutique, which offers a lovely selection of gifts—especially great options for women. The employees are consistently friendly, attentive, and eager to help, making the shopping experience even more enjoyable. I’m only disappointed that my zuppa toscana soup was overwhelming with potatoes that were hard, I guess it was just a bad batch. @memerios1020

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