CAVA

Reviews

• LP

  Lauren Petrea

  2 days ago
  1.0
  A few weeks ago, my family went to CAVA for the second time, and we absolutely loved it. The food was great, and the team members were friendly, welcoming, and incredibly helpful when we were learning how to order. We left so impressed that we couldn’t wait to go back. Unfortunately, our experience last night was completely different. We placed an online order, and my high school son picked it up. When I looked at the bag, I noticed that the sauces had spilled because the lids were not closed properly. The sauces were all over the napkins, utensils, and pita bread. I was willing to overlook that as an honest mistake. However, when I looked at the actual food, the portions were significantly smaller than what we had received during our previous visits. I thought perhaps online orders received different portions, so again, I was willing to let it go. Then I noticed that the pita chips were missing, despite being part of the order. I had also requested extra pickled onions, but there were barely any. At that point, I decided to go back to the restaurant to have the order corrected. What should have been a simple situation turned into another 30 minutes of driving back and forth and waiting for the food to be remade. What was most disappointing, however, was the customer service. The employees appeared frustrated and annoyed that we had returned and needed the order corrected. Rather than feeling like they wanted to help resolve the issue, we felt like we were inconveniencing them. We were also left waiting while employees helped other customers who had gotten in line behind us. Mistakes happen. I completely understand that. Food gets left out of orders, lids don't always get closed properly, and things can be missed during a busy shift. What matters is how you treat the customer when a mistake happens. In my experience, when a restaurant makes a mistake, the staff typically apologizes, fixes the issue, and makes the customer feel valued. Unfortunately, that was not our experience last night. CAVA Kingwood — August 30 around 9:00 p.m. After being so impressed with our first two visits, this was honestly one of the worst customer-service experiences we've had at a restaurant. I hope management sees this and uses it as an opportunity to address what happened and ensure customers are treated with kindness and respect when something goes wrong. We really enjoyed CAVA and were excited to become regular customers. It’s disappointing that one experience can change that so quickly.
• AL

  Ashley Lee

  Aug 20, 2026
  5.0
  This was my very 1st time at CAVA, i had seen the resturant all over tik tok for quite some time. MAYTE was absolutely amazing ! I honestly felt like i was in my grandma's kitchen the way she was helping me and let me try the options because I was so lost. I will definitely be back for sure!
• DW

  Dylan Wagner

  Aug 20, 2026
  1.0
  The food here is great, but unfortunately that's where the positives end. Every time I visit, the restaurant is noticeably dirty, and the staff is consistently rude and unwelcoming. They're often blasting music from the kitchen loud enough for the entire dining area to hear, which makes it difficult to enjoy the experience. On top of that, management appears to be poorly organized, as they're frequently out of basic necessities like straws and silverware. It's disappointing because the food deserves a much better overall experience.
• BT

  Brandy T

  Aug 19, 2026
  5.0
  Decided on Cava today and happy I did Mayte was very patient, friendly and absolutely sweet, she didn’t rush me, and was patient when I told her my total couldn’t be correct at 27$ 🤭🤭. She double checked and found the mistake. With my correct total being $12.50. Thank You Mayte for being kind and patient. Go eat at cava!
• AC

  Andrea Chelf

  Aug 19, 2026
  5.0
  Cava food always hits the spot. I love how you can customize your bowl to make it exactly how you want, and there are many choices. And I feel like the food is fresh and high quality. The staff are kind, helpful, and personable. Christiana helped us today, and she was awesome. The drink choices are amazing and diverse. We used to live in the middle east and there is a drink called Cucumber mint lime that I love to get that reminds me of mint lemonade that I used to get in Qatar. My kiddo also loves the fact that he can get Mexican cola to drink here.

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