⭐⭐⭐⭐⭐ 𝗧𝗛𝗘 𝗞𝗜𝗟𝗟𝗘𝗘𝗡 𝗟𝗢𝗖𝗔𝗧𝗜𝗢𝗡 𝗪𝗢𝗡 𝗨𝗦 𝗢𝗩𝗘𝗥!
My husband and I had a wonderful after-church dinner at The Heights Pizzeria & Drafthouse in Killeen, and I’m so glad we decided to give The Heights another try.
The Killeen location is nice, cozy, comfortable, and inviting. Our server, Shelley, was absolutely wonderful. She was kind, attentive, professional, and welcoming, and she took excellent care of us throughout our visit.
The food was equally impressive! We enjoyed the Garlic Parmesan Fries, Garlic Knots, and Gourmet Cheesy Bread to start. My husband had the 14" Quarter Pounder W/Cheese pizza, while I ordered the 10" Presidente. We finished by sharing the Tiramisu. Everything was delicious, and we had a genuinely great time.
I do want to provide some context because this visit meant a little more to us than simply trying another location.
Our first experience with The Heights was at the Harker Heights location, and unfortunately, it was NOT a good one. During our visit, the power went out in the area. Of course, an electrical outage is completely beyond the restaurant’s control, and I would never fault a business for that. What concerned us was the communication. We sat for quite some time without anyone coming over to explain what was happening, whether service could continue, or what we should expect.
What was even more disappointing was what happened afterward. I emailed the contact provided by the business to share our experience and NEVER received a response. This was months ago, so at this point, I think it is fair to say that a response simply isn’t coming.
That surprised me more than anything because I have ALWAYS had a great deal of affection and respect for the family behind The Heights and their other local businesses. We have patronized their businesses YEARS before and have had wonderful experiences. That history is actually the reason we were willing to try The Heights again, just at a different location.
I can understand an unexpected outage. I can understand a hectic evening. I can understand people trying to manage circumstances beyond their control. But communication and follow-up matter, particularly when a customer takes the time to reach out afterward.
So while we have decided that we will not return to the Harker Heights location, that experience does not change the high regard I have for the family behind these businesses.
And thankfully, Killeen gave us an entirely different experience.
Great food. Cozy atmosphere. Wonderful service. And most importantly, we felt welcomed and well cared for.
Shelley, thank you for making our visit such an enjoyable one. You represented the Killeen location beautifully.
We will absolutely return to The Heights Pizzeria & Drafthouse in Killeen! ⭐⭐⭐⭐⭐