7 Brew Coffee

Reviews

• AG

  Ash Gonzalez

  5 days ago
  1.0
  As a regular customer who genuinely enjoys Seven Brew’s energy drinks, I was extremely disappointed with my recent experience. An employee named Olivia clearly wasn’t listening when taking my order, resulting in a drink that was nothing like what I requested. When I brought this to Jhailin’s attention, she responded with a visibly annoyed attitude, repeated what she believed I had ordered, and walked away dismissively after I corrected her. When she returned with another drink, I thanked her, but she couldn’t even extend the basic courtesy of acknowledging me. What made this interaction even more disappointing was discovering afterward that Jhailin was actually a lead. To make matters worse, I trusted the replacement was correct because it looked like my usual drink, only to realize after leaving that it was STILL missing my requested additions. For an $8 drink, this is ridiculous. Mistakes happen, but disrespect and repeated carelessness are another story. Management should seriously reconsider whether Jhailin is suited for a leadership position. A lead should demonstrate maturity, professionalism, and basic courtesy, not make customers feel like an inconvenience. It’s concerning to see someone so young, displaying this level of disrespect while holding a position meant to set an example. Being young is not an excuse for poor manners, and a title should come with accountability. I genuinely enjoy Seven Brew, but this experience was far below the standard I expected. I hope management takes a serious look at both the customer experience and the leadership standards being upheld at this location.
• AB

  Avianna B.

  Oct 6, 2026
  5.0
  7brew never disappoints! I’ve always enjoyed 7brew and this was my first time at this location. Paris took my order and her customer service was incredible! She was so sweet and helpful and answered all questions of the questions I had. She made the experience so enjoyable and unforgettable. Love her!
• HB

  Henry Borja

  Oct 6, 2026
  5.0
  I recently visited the new location and a very special person assisted me. I had to get her name. Please recognize, Paris Mantanona, for her outstanding customer service. I’ve always liked 7Brew’s drinks and various selections, but Paris’ service was unlike any I’ve ever experienced while I was there. Keep up the great work, 7Brew, for hiring such a great person! And to, Paris, don’t change!
• RM

  Reeana Manibusan

  Oct 6, 2026
  5.0
  I want to give a HUGE shoutout to Paris at 7Brew in Killeen! This was my first time experiencing 7Brew. I had seen so many great reviews about the drinks and the experience they provide, so I finally decided to give it a try and I’m so glad I did! Paris (I hope I spelled it correctly)made my first experience absolutely amazing. She was incredibly customer focused, welcoming, and genuinely friendly. She knows her products! She answered my questions confidently, and made great recommendations. Her positive energy was contagious, and you could tell she truly enjoys what she does. As a first-time customer, having someone like Paris take the time to make sure I had a great experience made such a difference. I was in a rush and she made it happen! The drinks were great, but the customer service and energy are what really stood out to me. 7Brew is very lucky to have someone like Paris representing the brand 💯 She truly understands what great customer service looks like and made me feel welcomed from the moment I arrived. I will definitely be back! ☕️☀️ I hope to encounter her again!! What an amazing person she is!!
• AF

  alyssa field

  Oct 4, 2026
  5.0
  Came to check out 7 brew during their happy hour this past friday. Had the pleasure of meeting a young lady name Paris, by far the best customer service i have experienced. Paris was nice and patient while helping me decided on drink choices. The drinks came out in less than 2 minutes and delicious as well. Will definitely keep coming back! Paris made my visit unforgettable