Wingstop

Reviews

• AG

  abby gearity

  Jul 11, 2026
  1.0
  My boyfriend and I work in the service industry so we know what it’s like having people come into your place late right before close. That being said we got off work at midnight and on the way home at 12:02. We decided to call Wingstop to place a pick up order. We were told by whoever picked up the phone at this location, but there’s no more pick up orders and that was that we were just trying to make it to where our order was ready before they close and we were able to pick it up so they didn’t have the feeling of waiting on us to get there to pick it up being they close at 1 AM and we gave them about 40 to 50 minutes in advance to come pick it up. We end up still wanting Wingstop knowing we can get there in about 15 minutes so we end up just walking into the restaurant instead. That all being said…. When we walked in we were ignored by everyone. Everyone working tonight at this location (7/11/26) was only worried about closing the restaurant. Asking employees if they’d cleaned the restrooms as they’re already closing the fryers 35 minutes before they close. When we were FINALLY able to get someone’s attention we were greeted with “what are you ordering”. My boyfriend and I are in working clothes. Covered in sweat and kitchen muck and they STILL couldn’t read a room and just be a decent person and let us order Togo. We were told that we could only get boneless wings at that time 12:41. So we left and went to Denys because they actually inform us over the phone if they’re closing early or out of something before we drive all the way there after a 12+ hour shift. Again, thank you Denys for feeding us yet again tonight. We’ll definitely not be giving wing stop another try. I guess the company itself needs some improvement because my boyfriend and I would be fired if we closed even a minute early. Looks like closing up 40+ min early with corporate is totally fine at wing stop.
• JH

  Juan Hernandez

  Jul 10, 2026
  1.0
  I had food missing , the manager Carlos was supposed to check the cameras and issue a refund, I call next day , the lady that pick up the phone literally laughed at my girlfriend and would reply with just aha , aha , aha! Got the recording and waiting for the owner to have some management skills and call me I left my information he has it , horrible service, Carlos will tell you nothing I can do good luck , never getting food from there again , not even about the money anymore is the lack of skills demonstrated from the manager and it’s crew he would cover for their employees answering the way she did and not give her name if the owner contact me I can provide the recording on how they answered my girlfriend call
• CL

  Chelsea Lovett-Mason

  Jul 9, 2026
  1.0
  Absolutely the worst Wingstop I've been to. Terrible customer service, wrong order, AND my food was cold!! Like, how? Never again!
• AP

  ALEXIS PRINCE

  Jun 21, 2026
  2.0
  This location needs new management. I’ve had two instances and this last one confirms my decision to use another location. 1. I ordered via the wingstop website for delivery. I tipped $18 due to weather. Delivery was extremely late and some of my food was forgotten. Called the store right away only to be asked can I come get the food. I let them know that I will want my tip back if I have to come pick up the rest food. The clerk then responded that the food can be delivered and that they will refund me the delivery fee for the inconvenience. Food arrived 30mins later and I never received the refund. 2. Today 21 Jun, I ordered 5 combos online. Online notified me that my order was ready so I arrive to the store. Order was not ready and the female clerk said 10-15mins. I patiently wait in my car and return only to me told another 15mins. I asked the same clerk what is the actual time because you told me 15mins-15mins ago. She replied with an attitude saying that she doesn’t make the food, despite her telling us the time to return. Then she goes to the cooks and proceeds to talk about me. Fast forward-I finally get my food and a combo is missing.Usually they open the bag and go through your order with you. Not this clerk. When I told her a combo was missing, she got an attitude and told me I was wrong despite me showing her my order. After taking all the food out the bag, she realizes that an order is in fact missing. I’m told to wait yet again for them missing the order. Worst experience, bad attitude and no manager involvement.
• NB

  Nadia Barrett

  Jun 16, 2026
  1.0
  I am extremely disappointed with my experience at the Wingstop location in Katy Mills. When my coworker and I entered the restaurant, we waited nearly 10 minutes before anyone even acknowledged us. After finally placing our order and receiving our food around 10:30 PM, the experience only got worse. While we were eating, the employee who took our order began putting chairs up around us and directly behind me. She repeatedly bumped into my chair without apologizing or showing any consideration. Shortly afterward, the restaurant lights were turned off for approximately 5–10 minutes while customers were still dining inside during business hours. Later, my coworker got up to wash her hands and discovered that the restrooms had been closed for the night. When I asked an employee why the restrooms were closed even though the restaurant did not close until 1:00 AM, she simply stated that they had already been cleaned and were closed. When I pointed out that the restaurant was still open for several more hours, she responded with complete indifference. I requested to speak with a manager and was told there was no manager on site. Another employee came over but was unable to effectively communicate with me in English. When I asked for the General Manager’s or District Manager’s contact information, I was told that information could not be provided. The customer service at this location was unacceptable and far below expectations. Paying customers should not feel rushed out, ignored, inconvenienced, or disrespected while dining. I spent my hard-earned money expecting basic courtesy and professionalism and instead received poor service from start to finish. The management team and staff at this location would greatly benefit from additional training in customer service, guest relations, and professionalism. Based on this experience, I will not be returning to this location.

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