Whataburger

Reviews

• SB

  Spicy Boricua

  Aug 18, 2026
  1.0
  Horrible customer service. The night manager working on August 17 doesn’t know basic math functions. They take way too long to get an order.
• ES

  Eleonora Simone

  Aug 15, 2026
  1.0
  Bad services!!! Missing food and wrong items!
• JM

  Juan Marquez

  Aug 14, 2026
  3.0
  The service was fast enough but my main complaint is the onions quantity. I ordered large onion rings and this is what I got. They could've easily fit in a medium container. Please don't be so stingy when we pay extra. Good thing I go to the other Whataburger by fry and west road and not this one.
• LG

  Lorenzo Garza

  Aug 10, 2026
  1.0
  Ordered a lg fry and got a box with less fries than a medium
• HC

  Heather Cevilla

  Jul 10, 2026
  1.0
  Dear Whataburger, I rarely make public posts like this because I don’t enjoy confrontation. I believe in treating people with kindness and respect, and I expect the same in return. For quite some time, I have had ongoing issues at one of your locations because the manager, Edna, repeatedly instructed employees that customers could not add mayonnaise to a chicken sandwich. That made absolutely no sense to me, so I contacted Whataburger Corporate. Corporate clearly stated that this is not company policy and that customers are allowed to customize their food with available condiments. Instead of correcting the problem, it continued. After dealing with it multiple times, I stopped visiting that location altogether and began driving much farther to other Whataburger restaurants just to avoid the unnecessary hassle. Eventually, I decided to give this location another chance. Today, I went through the drive-thru and made one simple request: please add mayonnaise to my chicken sandwich. The employee ignored my request again. Rather than argue, I calmly pulled around and called Corporate while I was still on the property. The corporate representative heard what was happening and informed me that this matter would be escalated because this is not how customers should be treated. I also explained that the problem started with the manager, Edna, who had been telling employees that customers could not request mayonnaise on their sandwiches. What I found interesting was that as soon as Edna realized I was on the phone with Corporate, her entire attitude changed. Suddenly she became polite and accommodating. My question is: Why should it take a call to Corporate for a customer to be treated with respect? Good customer service should be consistent not dependent on who is listening. Managers are responsible for setting the example. When employees are taught incorrect policies and customers are treated as though they’re asking for something unreasonable, it creates unnecessary conflict and reflects poorly on the entire company. This was never about mayonnaise. It was about customer service, professionalism, and being treated with basic respect. I sincerely hope Whataburger addresses this issue because no customer should have to repeatedly defend a simple request that Corporate itself has confirmed is perfectly acceptable. Do better, Whataburger. Located at 22215 fm 529 Katy Tx Elyson sub this is so disappointing… I mean every whataburger surrounding this area fix my sandwich with no issues and are great about corrective measures but not this location so now I make a public awareness post!

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