Portillo's Katy

Reviews

• PM

  Pamela M

  5 days ago
  3.0
  Not great but not bad either. This is a very neutral review. Ordering: you order at a counter but that counter gets loud because food orders are shouted out. I did not like that. Pick up was confusing because people were picking up the wrong bags. This area needs better clarification. Food: fries are excellent, chicken sandwich is good but very greasy and too big for the bun. The bun becomes soggy and can't hold it well. The sandwich was fine but not great. Needed a little more flavor. The cheese for dipping, you can skip this. It is thick and cold. Atmosphere: clean. You have to get your own ketchup, utensils and drinks so it is very fast food. Overall: it's fine but nothing I would race out to get. I do think they are very expensive considering you do most of the work.
• TP

  Thomas Pittman

  May 7, 2026
  5.0
  My dad's family is from/still live in Chicago, so Portillo's is in my DNA. When I heard Houston area opened multiple, I had to make the trip and I was in the area hunting down some gym gear and needed some good eats. The staff was amazing and the food was even better than I imagined. When we finished, I even had my son watch as our cake shakes were made. His eyes when the piece of cake was dumped into the cup!!! The guy who made it loved that my son watched and was glad to have made his night! Y'all keep doing right by the good name of Portillo's!!!
• KK

  Kevin Karschnik

  May 6, 2026
  5.0
  Portillo’s in Katy absolutely delivered! Feels as authentic as Chicago!! I ate the Chicago dog, the Italian beef, and of course the chocolate cake shake — everything tasted exactly like Chicago! The restaurant was clean, the service was friendly, and the whole experience made me feel like I was back in the windy city!
• EE

  Ed

  Apr 30, 2026
  3.0
  Being from Chicago, I know Italian Beef sandwiches. On my last visit the food was only ok with the the Italian Beef lacking in the amount of meat and hot giardienia. Still I was able to enjoy it but was definitely noticable.
• DS

  Diane Statham

  Apr 28, 2026
  4.0
  This is my first time at Portillos. I thought I'd step out of my comfort zone and try something different. The Italian beef sandwich w/gravy was delicious. I thought peppers ($2) was included in the price.🙄 I wish their perks were more in line with W__burger. Free fries : I dont usually eat, Free cake: once or twice a year 🤷‍♀️.

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