Earlier that morning, I ordered a food item that did not include a drink. While waiting for my order, I decided to purchase a large beverage additionally. I stood at the counter with my credit card clearly visible in my hand, ready to pay. However, before I could even finish my request, the female cashier—a Hispanic teenager around 16–18 years old, whose name sounded like Elisa, Alice, or Ashley—abruptly and rudely said to me, "There is no free drink for you."
I was deeply offended by her unprovoked assumption. I never asked for a free drink; I was holding my card to pay for it. When I requested a "Large drink," she looked at me and said, "I don’t know what you are talking about," deliberately mocking my pronunciation. Even when I pointed directly at the cups and asked for the biggest size, she condescendingly replied, "We have small, medium, and large. Which one do you want?" When I repeated "Large," she scoffed and claimed they didn't have that size, continuing to ridicule me.
To make matters worse, as I was leaving, she and two other female employees gathered together, whispering and laughing at my expense. I felt completely humiliated, mocked, and discriminated against by your staff until the very moment I walked out the door.
"Large" is a basic, universal word. If an employee cannot comprehend or refuses to assist a paying customer with such a simple request—and instead chooses to insult and distress them—they should not be working in customer service. The lack of basic training and decency among your staff is shocking.
Due to this appalling experience, I no longer feel welcome or safe at your establishment, and I do not intend to return. However, I demand a formal apology and confirmation that immediate disciplinary action and comprehensive retrainings will be taken regarding this employee and the others involved.
I look forward to your prompt response and a serious resolution to this matter.
Sincerely