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Jimmy John's Sandwiches
Brand Certified

Jimmy John's

3.7
(172 reviews)

Business Details

1230 Mason Rd, Katy, TX
77449, United States
(281) 829-9256
https://locations.jimmyjohns.com/tx/katy/sandwiches-3021.html

About

Sandwich Restaurant
Sandwiches made with hand-sliced meats, fresh veggies and bread that's never more than 4 hours old. Freaky Fast® makes it Freaky Fresh.® Order online for delivery or pick up.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Jimmy John's
1230 Mason Rd, Katy, TX
77449, United States

Hours

Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 9:00 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday11:00 AM - 9:00 PM

Menu

1 menu · 193 items

Explore offerings from Jimmy John's on 1230 Mason Rd in Katy, with popular $5.99 sandwich deal, what’s new, toasted sandwiches, and wraps available at this location.

Menu

193 items

Reviews

3.7
172 reviews
5 stars
91
4 stars
21
3 stars
13
2 stars
12
1 star
35
  • JJ
    Jaiden
    Sep 26, 2026
    2.0
    When we came in, we had a very hard time ordering, I don't think she understood properly. Then, it's even more annoying because they don't toast the sandwiches. The meat nor bread is toasted, so it's just cold. Which I understand some people might enjoy a cold sub. Then, my aunt dropped some water on the floor, and we asked if they had a towel or napkins to clean it up. We had to grabbed napkins ourselves because she didn't acknowledge it. She did not ask if we needed help at all. The lady was on her phone with 4 other people talking and laughing while we were talking to her, trying to order food. When we were leaving, my aunt asked if she could buy a warm toasty bread; which had just come out of the oven 5-7 minutes prior to asking if could purchase it, byt of course she said, no.. I understand if it was policy, but she never explained. I don't recommend this place due to the uncaring employees.
  • RO
    Richard Odum
    Aug 14, 2026
    5.0
    I usually get take out or delivery. The service is always excellent and the in-house delivery is faster than Uber or Door Dash.
  • ES
    Ellen Springer
    Jul 12, 2026
    5.0
    Always the most attentive service!
  • JD
    Jennifer Dixon
    Jun 29, 2026
    5.0
    I ordered delivery and they used Uber and Uber did not deliver my order to me so I called the store to let them know and they had their delivery driver bring me my order. Great customer service!
  • RS
    Rebekah Smith
    May 31, 2026
    1.0
    Allegedly ran out of bread last night around 8:00pm. Called and cancelled my order because of it claiming that they voided the payment in there system. No void receipt provided. According to the employee that called they have to call corporate to shut off online ordering? That seems like a faulty system. Not to mention the bad ordering on management part. What kind of sandwich shop runs out of bread? One where managers lackadaisically do their job instead of taking inventory of the items before placing an orders How am I supposed to just trust management actually did there jobs and voided the payment? I have zero confidence that they voided the payment - and also zero % chance I will be ordering from them ever again. My family and I order quite often and will not be doing so again due to the managerial negligence. Hire better staff.

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