Originating from Sichuan, China in 1994, Haidilao Hot Pot is the largest direct-operated hot pot brand in China and a globally renowned Chinese restaurant chain, with a total of over 1 billion customer visits. Since 2019, Haidilao has been ranked among the world's leading restaurant brands by brand value for 5 consecutive years - the sole Chinese restaurant brand to achieve such recognition.
The Haidilao brand operates more than 1,400 stores in 16 markets across four continents, including China, Singapore, the US, South Korea, Japan, Canada, Australia, and the UK. Through continuous product and service innovations, Haidilao spreads Chinese hot pot culture to food enthusiasts around the world, earning customer adoration globally.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.