Dunkin'

Reviews

• DJ

  Daija Jones

  5 days ago
  2.0
  This is the slowest dunkin in history !!! If they arent slow they mess something up . Ive also noticed that their main focus is drinks . For example if you place an order for coffee and a donut they always just give the coffee and then look at you crazy when you remind them of the donut
• EE

  ellisgrren

  Aug 20, 2026
  1.0
  Extremely Disappointing and Unacceptable Experience This was easily one of the worst customer-service experiences I have ever had at Dunkin’. I came in during my lunch break expecting to order my food, receive it within a reasonable amount of time, and get back to work. Instead, I wasted my entire lunch break waiting for an order that was NEVER EVEN STARTED. The associates, Omar and Brandon, appeared to be more concerned with horseplaying, joking around, and eating than actually taking care of customers. I repeatedly asked about my food and was continuously told that it was “on the way.” That turned out to be completely false. After wasting nearly my entire break waiting, I finally discovered that my order had never even been sent to the machine, meaning they had not started preparing it at all. That is what makes this experience especially unacceptable. I wasn’t waiting because the restaurant was simply busy or because my food was taking longer than expected. I was waiting for food that nobody was even making, while I was repeatedly being told it was coming. At that point, I was so frustrated that I requested a refund because I no longer had time to wait for them to finally start an order that should have been processed long before. I had to return to work after spending my entire lunch break at Dunkin’ without the food I came there to get. The lack of urgency, communication, accountability, and basic professionalism was unbelievable. If someone had bothered to actually check my order the first time I asked, they would have realized immediately that it had never been sent through. Instead, I was allowed to stand there wasting my limited lunch break while being given incorrect information. This was beyond poor service—it was careless and completely disrespectful of my time as a paying customer. Management seriously needs to address what happened because customers should not have to babysit their own orders to make sure employees actually send them to the kitchen. I left hungry, angry, without my order, and having wasted my entire lunch break. I requested my money back because, after this experience, a refund was the absolute minimum that should have been done. This experience was completely unacceptable, and I would strongly reconsider ever returning to this location.
• JJ

  JUE JUE

  Aug 14, 2026
  2.0
  I told the guy twice at the speaker I wanted a pecan praline and cream ice cream cone. I then repeated it 3 more times at the window. Still got it wrong. I requested my money back. Filed a complaint. NO ONE followed up. SMH SMH SMHHHH. I went to another location.
• DL

  Diana Lopez

  Aug 14, 2026
  1.0
  I went on 8/07/26 at around 6:30 a.m. just to purchase a bucket. There was a man, I think he was an assistant manager at the front counter who took my order. I asked if I could get the caramel craze iced signature latte and he said yes and what size and I said whatever comes in the bucket. So he charged me $19.46 and I was wondering why so much if the buckets are $12.99. He just made whatever he wanted in my bucket. He was rude when he had to give me a $5 refund and didn't even apologize for his mistake. I will not be going back to this location.
• JZ

  Joshua Zeck-McFall

  Aug 3, 2026
  2.0
  Since theyve opened I've given them plenty of chances: but the drive through service is always horrid: it always seems like the drive thru person is either brand new, or jaded, disgruntled and uncaring despite being a location open less than 5 years. Despite the mediocrity I expect from dunkins savory food, this location seems expressly bent on delivering inedibly hard bread no matter the sandwhich. Furthermore, I'm not sure dunkin has learned how to leven dough in the Texas heat, and they certainly don't temper their chocolate for it. While I love northern dunkins I have yet to find one in the south that holds up, but maybe it's my fleeting memory of childhood.