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Dunkin' Zero
Brand Certified

Dunkin'

2.9
(314 reviews)

Business Details

20995 Katy Freeway, Katy, TX
77450, United States
(346) 615-2068
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Katy, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
20995 Katy Freeway, Katy, TX
77450, United States

Hours

Monday5:00 AM - 10:00 PM
Tuesday5:00 AM - 10:00 PM
Wednesday5:00 AM - 10:00 PM
Thursday5:00 AM - 10:00 PM
Friday5:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 20995 Katy Freeway in Katy, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

2.9
314 reviews
5 stars
112
4 stars
31
3 stars
16
2 stars
28
1 star
127
  • RB
    Rae Burn
    today
    1.0
    They only have 2 people working the front during a busy time. I have been waiting for 30 min at least for my order. No communication at all.
  • SS
    Sadiq Shariff
    today
    1.0
    Cheap owner keeps this place understaffed. Poor workers are overwhelmed. Shouldn’t have to wait so much for a coffee.
  • JF
    Judy Freeman
    Sep 30, 2026
    1.0
    Every time I come to this Dunkin, something seems to go wrong. Either they need new management, or the employees need better training. They also need to be more attentive instead of spending so much time chatting or hire more employees that is actually doing their job. I honestly feel like they don’t know what they’re doing. They either get orders wrong, take a very long time, or completely forget about your order. Even looking at the other reviews, there seem to be more and more negative reviews. They really need to work on improving this location because, with every visit, the experience seems to get worse. At this point, they either need to make some serious changes or consider closing this location.
  • JJ
    Judy
    Sep 29, 2026
    2.0
    This happened on national coffee day. I ordered coffee for myself and my husband through the mobile app. I waited in the car for about 5 minutes, and when I went inside, my coffee was ready, but my husband’s order wasn’t. I waited another 15 minutes, thinking they were still making it. By then, my coffee had become watery. I went up to the counter and found out that my husband’s order had never even been made. The receipt and sticker were simply sitting at the mobile pickup counter. What made the situation more frustrating was that the employee didn’t apologize or acknowledge the mistake. Instead, she started speaking Spanish to another male coworker. I thought the whole experience was very disappointing and frustrating. Mistakes happen, but I expected at least an apology and better communication.
  • FR
    Frank Reyes
    Sep 28, 2026
    1.0
    Ordered a Pumpkin Spice Latte, Hot. Didn’t have it ready at the window, fine, no problem. I get asked to pull up to the door so they can bring it out. When the lady comes, it’s a large iced latte. I tell her it’s supposed to be hot. Then she comes a second time, still iced but now appears to be medium. I tell her again. Then she comes a 3rd time, brings a hot drink but a medium not a large. Then finally comes with a large and still not pumpkin spice, tastes like a regular hot coffee, with slight cream.

Brand Certified Facts from Dunkin'

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Certified October 11, 2026Yext Knowledge Graph
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