They only have 2 people working the front during a busy time. I have been waiting for 30 min at least for my order. No communication at all.
Cheap owner keeps this place understaffed. Poor workers are overwhelmed. Shouldn’t have to wait so much for a coffee.
JF
Judy Freeman
Sep 30, 2026
Every time I come to this Dunkin, something seems to go wrong. Either they need new management, or the employees need better training. They also need to be more attentive instead of spending so much time chatting or hire more employees that is actually doing their job.
I honestly feel like they don’t know what they’re doing. They either get orders wrong, take a very long time, or completely forget about your order. Even looking at the other reviews, there seem to be more and more negative reviews.
They really need to work on improving this location because, with every visit, the experience seems to get worse. At this point, they either need to make some serious changes or consider closing this location.
This happened on national coffee day.
I ordered coffee for myself and my husband through the mobile app. I waited in the car for about 5 minutes, and when I went inside, my coffee was ready, but my husband’s order wasn’t.
I waited another 15 minutes, thinking they were still making it. By then, my coffee had become watery. I went up to the counter and found out that my husband’s order had never even been made. The receipt and sticker were simply sitting at the mobile pickup counter.
What made the situation more frustrating was that the employee didn’t apologize or acknowledge the mistake. Instead, she started speaking Spanish to another male coworker.
I thought the whole experience was very disappointing and frustrating. Mistakes happen, but I expected at least an apology and better communication.
FR
Frank Reyes
Sep 28, 2026
Ordered a Pumpkin Spice Latte, Hot. Didn’t have it ready at the window, fine, no problem. I get asked to pull up to the door so they can bring it out. When the lady comes, it’s a large iced latte. I tell her it’s supposed to be hot. Then she comes a second time, still iced but now appears to be medium. I tell her again. Then she comes a 3rd time, brings a hot drink but a medium not a large. Then finally comes with a large and still not pumpkin spice, tastes like a regular hot coffee, with slight cream.