Chipotle Mexican Grill

Reviews

• AO

  Anna O.

  Aug 27, 2026
  3.0
  First time visiting this location. Ordered a burrito bowl. Staff was nice and helpful. Food was bland; I didn’t think that was possible. I thought Chipotle recipes are standardized across different locations. Apparently not. Weird.
• HT

  Henry Thompson

  Aug 22, 2026
  1.0
  Absolute worst experience I’ve had going into any chipotle. Not only was the staff bland, the portions they tried to give were close to nothing. And they wanted to charge $6 for extra Barbacoa. Absolutely wild….
• SF

  Sam Feagins

  Aug 19, 2026
  1.0
  I've tried ordering from this Chipotle several times, and each time its a disappointment. This time not only did I get half a meal, there was a hair in it. Nothing has been eaten out of this. Terrible. Well update. Owner asked me to report it.... Nothing. That's even worse. Wasted time to try to get a resolution. I guess I'm done with Chipotle.
• CB

  Caeli Bishop

  Aug 14, 2026
  1.0
  If I could put 0 stars I would. — Absolutely Unacceptable What an awful experience. We walked into Chipotle at 10:25 PM, knowing they close at 11:00 PM. The posted hours on the door, Google, and Chipotle’s own website all say 11 PM. We stood there for about 10 minutes while the employees completely ignored us. No greeting, no explanation, nothing. Finally, around 10:35 PM, a manager came over and told us, dryly “We’re closed.” Excuse me? It’s 10:35 and you close at 11:00. If you stop serving customers 25–35 minutes before your posted closing time, then change your hours. Don’t advertise that you’re open until 11 and have families waste their time coming to your restaurant just to be ignored and turned away. I specifically planned on Chipotle being open because businesses are supposed to honor the hours they advertise. Instead, now my kids get a $1 hamburger because this location apparently decides to close whenever it feels like it. Terrible customer service, terrible communication, and completely unprofessional. If you say you’re open until 11 PM, then be open until 11 PM.
• SB

  Stacy B

  Jul 29, 2026
  1.0
  When I walked in, I was served right away by a helpful young man, and he made my bowl quickly. There was another person at the drive through working hard the whole time and someone cooking. I stood at the cashier and waited, and waited, and waited to pay. After watching the young man on the line make two more orders, I asked the person cooking if there was someone working the cashier. He said, “He will be right out.” I saw a guy come out while continuing to talk and laugh with people who were in a back room. After another minute, he approached the register and said, “Yes ma’am?” I told him I waited to pay for my order for quite some time, and he yelled, “Marisa!” Then two girls came out of the back room laughing. No one apologized to the three of us who were waiting to pay; they continued to laugh and talk to each other. This was super poor customer service and no one seemed to care. This was on July 29, 2026 around 5:15PM CST at the Cane Island location.