Chipotle Mexican Grill

Reviews

• BS

  Britton Smith

  Sep 27, 2026
  1.0
  I never typically leave reviews as I usually just go about my day, but this experience left a lot to be desired and I felt management needed to see this. When we walked in, not one staff member greeted us. We walked up the counter, as three team members in view of us never acknowledged us while they were doing their duties behind the counter. We were the only ones in line. A simple “hello welcome in! Someone/we will be right with you!” Would’ve worked perfectly to let us know we’d be helped soon. After 5 minutes of waiting, a team member finally comes up and ask “what can I get for you?”. Normally this would be fine, but not even an acknowledgment of the wait or a greeting made us feel very transactional. The team member was not rude to be fair, but quite transactional. After receiving our food, we noticed how dirty the place was. Trash overflowing, dirty floor, condiment area all out of place, and the tables not being clean was a real turn off. My friend let a staff member know the ice was out and was brushed off. Only after the family behind us made a comment to the same team member did we see them refill the ice machine. After this experience, I hope management takes action to train your employees to greet, acknowledge, staff accordingly, keep a clean space, and ensure customers feel valued. I truly like the food here, but after this experience, it has made my willingness to come back decrease significantly.
• JP

  Jenny Prophena

  Sep 11, 2026
  5.0
  They are really generous in food. However, not all staffs, some of them did not care, they just pick a little food, you need to tell them when they prepare your orders.
• LR

  Life with Bria Reneé

  Aug 22, 2026
  5.0
  Friendly staff and patient with me while I made a large order.
• MH

  Mr Hogan

  Aug 22, 2026
  2.0
  I don’t know what’s going on with the employees at this location when you ask for more portion, they have a serious attitude. Other customers will receive both got significantly larger portions to where the aluminum foil top was bulging. I literally get a state bowl and they literally gave me almost half a spoon portions of everything when I ask for more meat they were gonna charge me four dollars this is a really bad problem at this location.
• TS

  Tiffany Shorts

  Aug 4, 2026
  5.0
  Customer Review – New and Improved Experience It was almost two days shy of a full year since I last visited this location — and my previous experience had been very poor. I didn’t even realize the date until I began writing this review and noticed my last visit was 8/4/25, and today is 8/2/26. The timing is ironic, but the transformation in service is undeniable. From the moment I walked in, the restaurant was very busy, yet the staff handled the rush with professionalism and efficiency. The line moved quickly, items were replenished without delay, and every employee I encountered was friendly and attentive. One thing that stood out immediately was the manager’s leadership. I noticed him working the grill, but what impressed me most was how seamlessly he transitioned from cooking to assisting the line. He switched places with another staff member — who appeared to be newer — and jumped in with speed, skill, and purpose. That level of hands‑on leadership speaks volumes. My food was delicious. The peppers and onions were sautéed perfectly, and the cashier was kind, patient, and welcoming. I want to personally recognize the employees who made my visit exceptional: Regina – Cashier Alex – Food Preparation David – Assisting on the line I regret not getting the manager’s name, because his presence and work ethic were a major part of why this experience stood out. I ordered the Honey Chicken Chipotle Bowl with only veggies, cilantro rice, corn, and extra veggies — plus double chicken, double corn, and double veggies. Everything was fresh and flavorful. I did have to request a second bag of chips because the first wasn’t as fresh, but the staff handled it kindly and without hesitation. Overall, this visit was a complete turnaround from my experience last year. The team was organized, hardworking, and genuinely committed to great service. I will absolutely be back.

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