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Chick-fil-A

4.5
(3,496 reviews)

Business Details

25601 Nelson Way, Katy, TX
77494, United States
(281) 391-5544

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Katy Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
25601 Nelson Way, Katy, TX
77494, United States

Hours

Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
SundayClosed
11/26/20266:00 AM - 10:00 PM
11/27/20266:00 AM - 10:00 PM
12/24/20266:00 AM - 10:00 PM
12/25/20266:00 AM - 10:00 PM
12/31/20266:00 AM - 10:00 PM
1/1/20276:00 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 25601 Nelson Way in Katy, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.5
3,496 reviews
5 stars
2,607
4 stars
487
3 stars
152
2 stars
70
1 star
180
  • SW
    Stellar Wreckage
    today
    1.0
    2 HOURS LATE PARTY CATERING OVERCHARGE CATASTROPHE - I ordered a tray of chicken nuggets for my daughter's birthday and when my sweetheart went to pick it up, they told him they never received the order and he would have to repurchase it, so he did because he's a BOSS. It was $214 and it took them an hour to "remake" it. Whatever. Christian teens are overprivileged and don't realize other people have lives so this is completely understandable. I normally refuse to get Chick-fil-A because they are anti-Christian but my daughter really wanted nuggets for her 13th birthday. I took this as a sign from God that I am right and Chick-fil-A is for when I want to practice my Christian Patience with those less fortunate. HOWEVER: They then called me and told me they were going to charge me for the original order because we didn't pick it up. I'm sorry, WHAT? WE WERE THERE, YOU DIDN'T MAKE THE FOOD, YOU REFUSED SERVICE. WE ACTUALLY BOUGHT MORE FOOD BECAUSE YOU LIED. NOW YOU WANT TO CHARGE ME? So I said, "Okay, well, I'm in the middle of my daughter's birthday party, so you can eff off and do whatever you want, because I can't control you, have a great life, I'll just chargeback the charge when I receive it" and I hung up on them. This wasn't good enough for them. The manager called back a few minutes later. He sounded 16. He was clearly scared. He was telling me they were going to charge me anyway. "What? You already called to tell me that, why are you calling again?" "Oh, because you said you ordered again, did you have that order number?" Me: Yes, I have the second order number of the things you made us repurchase. Him: OH YEAH, YEAH, I SEE YOU WEREN'T TRYING TO SCAM US, but we're trying to scam you, so we're going to charge you for the food we didn't give you, in addition to the food we did give you and charged you extra for. Me: Can you explain why? Him: Policy policy policy policy policy policy it's our policy to steal from our customers. Me: Um, excuse me? I mean, I sent my guy to pick up the thing and you said no, and you're blaming me? Hayden/Aiden: Yup, this is all your fault because it's our policy that it's your fault. Me: How is this my fault? Him: You used a business name for the purchase. Me: Uh, yeah, I don't trust you with my real name so I purchased it with my Paypal Business Account. I'm sure a lot of people do that. Him: That means we can pretend you didn't pick up the food, and we can eat it. Me: WHAT?!??!?!? Him: Yeah, so, on the cameras it clearly shows that your agent came to pick up the food, so we're legally liable because we made him buy extra food, so we can only bill you if we blame you. Me: I see. Do you feel sooooooo squishy and good inside? Do you feel like you felt when your mommy changed your diaper all those years ago? Hayden/Aidan: YES I FEEL SO GOOD! Me: Sweet, I'm happy for you boo, bye bye. (hangs up) My boyfriend: Thank God we have so much money we can afford to let Chick-Fil-A- Christians steal from us because they are mentally impoverished. Me: Yeah, see, that pisses me off. They should at least have given me the chicken. Me: (calls back the restaurant) HEY SINNER! If you're going to charge us for the tray of food you said we didn't pick up, I actually want the food. Aiden/Hayden/GratefulNotToBeFireden: OF COURSE WE WILL COOK YOU MORE FOOD. Me: Sends same boyfriend to go pick up a second set of Chick-Fil-A food. Me: Writes Google review, starts lawsuit to stop Chick-Fil-A from pulling this stunt with anyone in the future. Me: Has all the converstations recorded. Thanks iPhone!
  • LM
    Lori McAnelly
    2 days ago
    5.0
    I enjoy Chick-fil-A but I struggle with using my points. I warned the gal at the counter I might be a challenge and she smiled and said she loves a challenge. I would like to thank Ari for being so awesome today and help me use my points and not feel foolish. You are awesome and I hope Chick-fil-A recognizes your skill set 👍
  • CC
    Caleb Christian
    Oct 7, 2026
    5.0
    Had a really bad day, overall the drive through workers made me feel better by making me feel welcome.
  • OO
    Omoyeni
    Oct 1, 2026
    5.0
    I am writing this review to talk about the excellent service I got from a server there. I believe her name was Kira. She gave the most excellent recommendations and really showed her experience through the way she cared for the guests. Along with a young lady named Lexee, they both gave me the greatest time I’ve ever had at a fast food restaurant, and I will definitely be coming back. I had the most laughs and the warmest feeling I’ve had in a while since the passing of my late husband. Shout out to those two!
  • SK
    Srinidhi Senthil Kumar
    Sep 17, 2026
    1.0
    **CFPINOAK – Think Twice Before Visiting This Location** Very disappointing experience at the Chick-fil-A Pin Oak Rd location. The food quality was extremely poor. The fries we received were mostly small bits and pieces, and the food had little to no salt. We also had a serious concern with the chicken not appearing to be properly cooked, so we did not feel comfortable eating it and had to throw away the items. What was even more frustrating was the way the complaint was handled by the store management. I clearly explained that my complaint was about **food quality and preparation—not missing items**. However, the manager responded as though I had complained that items were missing. It appears that my actual concern was not properly understood or addressed. I had also provided photographs of the food to support my complaint. If a customer takes the time to document a legitimate food-quality concern with photos, the expectation is that the concern will be reviewed and addressed—not misunderstood. Based on my experience, I would recommend that customers consider other Chick-fil-A locations rather than this particular store. I hope Chick-fil-A management takes these concerns seriously and works with the Pin Oak Rd location to improve both food quality and customer service.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 11, 2026Yext Knowledge Graph
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