Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Katy Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
This Chick-fil-A location is constantly messing up orders. I’ve never been to a Chick-fil-A that hasn’t been on point until this one. Over the past two months, I’ve visited several times in the evenings, and they consistently forget items in my bag.
Today, I stopped by to redeem my free Nurses Week sandwich and was still charged for it. At that point, it wasn’t even worth arguing about, so I just paid and left.
There seems to be a clear lack of training and competency with some of the staff. The wait times are always long, and in the afternoons the employees often seem unhappy or uninterested in being there.
I don’t usually write reviews, but I’ve had enough with this location. I’d rather go out of my way and drive to the Cinco Ranch location instead.
TT
taylor
Apr 13, 2026
1.0
I ordered a kids meal with an ice cream cup and specifically asked for a spoon. Sat in line longer than usual got my food and went to finish my lunch break, only have a few minutes left.
I check the bag and they didn’t give me the sauces I asked for (kind of annoying but whatever) or the spoon for my ice cream. The spoon is listed on the receipt. Well I don’t have access to a spoon, I have 5 minutes left to eat for my break, and don’t have enough time to go back and get one. So I have no way to eat the ice cream and i have to throw it away because no spoon. I called the store explained the situation and they said we can’t help you because technically no food was left out.
I only asked for a discount or a coupon, not even a free meal, and the girl I talked to and the manager both said no we are not doing anything. I explained the situation again and the girl said “well what do you want me to do about it?” Condescendingly. I explained I can’t eat because you all left it out.
Money is super tight for everyone and I just wasted money on something I couldn’t eat, and wouldn’t be able to eat again for another 8 hours. Even when I worked at papa John’s we would give coupons for missing sauces for little stuff, and chick fil a can’t? Being rude and condescending for something they left out. It’s on the receipt. It’s like giving no fork for a salad or no spoon for a soup. Won’t be coming back, can’t believe I payed for something I couldn’t eat because they messed up and were rude about it.
I have never called a food place before and complained. First time leaving a review for one too. Just to add, this chick fil a consistently has rude employees too. Not even saying that because of this situation, but they regularly won’t make eye contact, don’t say you’re welcome when being told thank you, are short with you and act a certain way like you are an inconvenience. But I never really care, but it’s when you mess with my money and are rude about it is when it’s too far. Just to clarify, I explained the situation several times very clearly and they know exactly what had happened. No miscommunication
Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.
Does Chick-fil-A offer curbside pickup?
Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.
Can I order Chick-fil-A delivery near me?
Chick-fil-A offers delivery through the Chick-fil-A App and select delivery partners like DoorDash, Uber Eats, and Grubhub. Availability may vary by location.
How do I place a Chick-fil-A catering order?
You can place catering orders online at cfa.com/catering or through the Chick-fil-A App. Options include party trays, boxed meals, and beverages—perfect for meetings or events.
What’s on the Chick-fil-A breakfast menu?
Popular Chick-fil-A breakfast items include the Chicken Biscuit, Hash Brown Scramble Bowl, Chick-n-Minis™, and coffee. Breakfast is typically served until 10:30 AM.
Does Chick-fil-A have vegetarian or gluten-free options?
Yes. Chick-fil-A offers several options including the Market Salad, Waffle Fries®, and fruit cups. Gluten-free buns are also available upon request.
How can I find a Chick-fil-A near me?
Search “Chick-fil-A near me” on Google or use the Chick-fil-A App or website to find your closest location, check hours, and explore the menu.
Can I customize my Chick-fil-A order?
Absolutely. Use the Chick-fil-A App or website to customize sandwiches, salads, and meals to your preferences, including sauces, toppings, and sides.
Does Chick-fil-A have family meals or group options?
Yes. Chick-fil-A offers family-style meals and catering trays that are perfect for sharing at gatherings, parties, or work lunches.
Is the Chick-fil-A app worth downloading?
Yes! The Chick-fil-A App lets you order ahead, earn rewards, track past orders, and get exclusive offers. It’s the easiest way to enjoy Chick-fil-A fast and fresh.
What are the regular opening hours for Chick-fil-A in Katy, TX?
Chick-fil-A in Katy, TX is open Monday through Saturday from 6:00 AM to 10:00 PM and is closed on Sundays.
Is Chick-fil-A open on Sundays?
No, Chick-fil-A is closed on Sundays.
Does this Chick-fil-A location accept reservations?
No, this Chick-fil-A does not accept reservations.
Does Chick-fil-A offer delivery and what are the delivery hours?
Yes, Chick-fil-A offers delivery from 6:00 AM to 10:00 PM Monday through Saturday. It is closed for delivery on Sundays.
What are the drive-through hours for this Chick-fil-A?
The drive-through is open Monday through Saturday from 6:00 AM to 10:00 PM, and closed on Sundays.
Can I order curbside pickup at this Chick-fil-A?
Yes, Chick-fil-A offers curbside pickup via the Chick-fil-A App for a fast and contactless experience.
What payment options are accepted at Chick-fil-A?
Chick-fil-A accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is the Katy Chick-fil-A located?
It is located at 369 S Mason Rd, Harris, Katy, TX 77450, USA.
What nearby places can I visit before or after dining at Chick-fil-A?
Nearby options include Zero Degrees bubble tea shop, Taco Cabana Mexican restaurant, Banh Mi & Tea Katy Vietnamese eatery, Pastel Pizza restaurant, and Jason's Deli sandwich shop.
Are there mobile phone stores near the Chick-fil-A in Katy?
Yes, nearby mobile phone stores include AT&T Store, Wireless Garden offering IT services and computer repair, AT&T KATY en Español, Boost Mobile Local, and Cellular Planet.
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