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Baskin-Robbins

2.0
(30 reviews)

Business Details

20995 Katy Freeway, Katy, TX
77450, United States
(346) 615-2068

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Come visit your local Baskin-Robbins at 20995 Katy Freeway in Katy, TX for flavors for everyone, every day, and cakes for every occasion. Seize the Yay and order online today.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
20995 Katy Freeway, Katy, TX
77450, United States

Hours

Monday5:00 AM - 10:00 PM
Tuesday5:00 AM - 10:00 PM
Wednesday5:00 AM - 10:00 PM
Thursday5:00 AM - 10:00 PM
Friday5:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 189 items

Explore offerings from Baskin-Robbins on 20995 Katy Freeway in Katy, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

189 items

Reviews

2.0
30 reviews
5 stars
5
4 stars
2
3 stars
0
2 stars
3
1 star
20
  • KV
    Kapil Vishria
    5 days ago
    1.0
    What every item we have ordered no material is available
  • NV
    Nikunj Varsani
    5 days ago
    1.0
    Worst experience, nothing available in stocks.
  • DB
    Doina Berea
    Jun 14, 2026
    2.0
    Slow and not friendly worker
  • KF
    Karol Daniela Rangel Farfán
    Jun 7, 2026
    1.0
    I arrived an hour before closing, yet almost none of the advertised flavors were available. To make matters worse, my order was made incorrectly. After waiting an extremely long time for my ice cream, I went back to let them know the flavor was wrong. I then spent over 20 minutes outside the establishment waiting for a replacement that never came. I eventually had to leave my car and walk through traffic in the drive-thru just to get an explanation. I was told they were working on it and that it would be ready soon—this was already about 30 minutes after I had reported the mistake. After waiting another 10 minutes at the window, they finally informed me that they did not have the flavor available. Why couldn’t anyone tell me that when I first ordered, or even when I reported the mistake?!!!! While waiting, I could clearly see the employees focusing on closing and cleaning the store rather than helping the customers who were still being served. Customer service seemed to be the last thing on their minds. The employee assisting me was Gianni, along with another coworker. The lack of communication, accountability, and basic customer service was unbelievable. I wasted nearly an hour dealing with an issue that could have been resolved in two minutes with honest communication. I will not be returning.
  • SP
    Sabrina Pang
    Jun 5, 2026
    1.0
    I was overlooked 3 times and never greeted.. We walked out and will NEVER return to this location again!!!

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

Brand Certified Facts from Baskin-Robbins

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Certified July 05, 2026Yext Knowledge Graph
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